Dear @RailMinIndia@IRCTCofficial,
Need clarification on two points regarding PNR 4139002538, Train 22691 Rajdhani Exp, DOJ: 23-Jun-2026 (Bengaluru–Nagpur).
1) During ticket checking, the TTE asked me to accompany him to the pantry coach, where there were no other passengers, and explained that I had to pay an additional ₹7,035, which I did not understand. When I started recording the interaction for my personal safety and future reference, I was told that I could not record videos. Is a passenger not allowed to record interactions with railway staff in such circumstances? If recording is permitted, kindly clarify this to staff.
2 ) My original fare was ₹3,589.05. While booking, I mistakenly entered my age as 1 year instead of 24 years. This was a genuine error, and even if I had entered 24 years, the fare would have remained exactly the same, as I did not avail any concession or discounted fare. I also carried valid government ID proofs matching my name and identity. Despite this, I was charged an additional ₹7,035 as "WITHOUT TICKET", taking my total travel cost to ₹10,624.05. Is this charge in accordance with Railway rules?
I have the ticket, EFT details, payment proof, photos and recordings, and can share them if required. @RailwaySeva@AshwiniVaishnaw@SWRLY@drmsbc
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