Ricky

[Ricky @rkywee]

@thameswater I’m trying to call the emergency contact number as I have sewage flowing into my house due to your poorly maintained network. 30+ mins with no answer? This is not the first time you’ve caused flooding to my property.

[Ricky @rkywee]

@thameswater I’m trying to call the emergency contact number as I have sewage flowing into my house due to your poorly maintained network. 30+ mins with no answer? This is not the first time you’ve caused flooding to my property.

[Ricky @rkywee]

@lou1337 @jemmapage @MoneySavingExp What if your flat was broken into and the cat stolen/did escape in fear? Being chipped means you could be reunited much quicker…

[Ricky @rkywee]

@harpoolio @AgeasUK You might be waiting a long time @harpoolio, in the process of trying to settle a claim for flooded property back in October 2021 and I’m no further with it. I’m always doing the chasing despite agreed weekly updates from @AgeasUK that haven’t happened. Still all unsettled!

[Ricky @rkywee]

@bmstores @Mattel #BMMattel

[Ricky @rkywee]

@helenmanisty @thameswater @ageuk Aw, that sounds terrible, I’m so sorry. Hopefully the regulator can step in and help where @thameswater fail. @Ofwat

[Neil @Neil_bowman1977]

@thameswater Your definitely not committed to your customers.
Been 5 days now waiting for engineers to come and unblock a drain. Absolutely disgusting service from you!!

[shuba mehta @mehta_135]

@Thames water We are a doctors surgery and I have reported a blockage in the external drain. Now the drain nearest to the surgery is backing up with sewage and overflowing. When will someone attend. It’s been over 24 hours

[Zahra Rajput @ZahraRajput]

@thameswater Hi, we are the neighbours at the adjoining property. Also flooded & smelled like a mens urinal. 1yr old child in the house - it’s unacceptable + hazardous to health that a NE has not been sent to properly assess the cause of the flooding and communicate openly. Please sort.

[Ricky @rkywee]

@thameswater Please explain to all of us why the neighbours are still waiting for a visit and clean up even though 48 hours which you’ve just tweeted have already passed - this is another failing by @thameswater. Just take ownership of this problem and get it sorted.

[Ricky @rkywee]

@thameswater This is nonsense, TW gave me my own reference number for the incident. Not one of us has heard anything from TW. Your promises (see above are logged). Now stop delaying, being untruthful and act today.

[Ricky @rkywee]

@thameswater Cut the delay tactics, stop lying and get the engineers out to me and my neighbours now! @ZahraRajput @Ofwat @BBCWatchdog @WhichUK @RobLight2018

[Ricky @rkywee]

@thameswater Obviously neither of these have happened and now @thameswater are claiming this never happened - tell me why I’ve got a reference number and commitments from Angie at your call centre? Why are you not taking foul water flooding into 3 properties on the same road seriously?

[Ricky @rkywee]

@thameswater I was assured more than once a network engineer would come the same day, or the following day at the absolute latest. Neither happened so I kept phoning, was told I would be visited by 14.15 on Tuesday. Followed up on another call and then told no later than 19.00 on Wednesday.

[Ricky @rkywee]

@thameswater @Ofwat So @thameswater are you going to sort this mess today?

[Ricky @rkywee]

@thameswater After an hour of delay over DMs, you have now confirmed that TW have no job raised at our address. Yet, initial visit from subcontractors, 175 minutes spent with @thameswater call centre since Tuesday with promises and times that action will happen - have we been lied to? @Ofwat

[Ricky @rkywee]

@thameswater You have my details, which you’ve done nothing with. I can DM you with the same details you already have. Now 3 days after internal flooding, me and my neighbours chasing @thameswater, will you act today? @Ofwat @RobLight2018