Robin Jones

[Robin Jones @robinalastair]

@jet2tweets It is a shame that no one bothered to tell the stranded passengers what was happening. Really poor customer service

[Robin Jones @robinalastair]

@jet2tweets dreadful. Flight from Funchal to Liverpool delayed and absolutely no information from jet two or their ground staff. Only way I have got any information is because I have a friend on incoming one. They know it is refuelling in Porto santo but nobody bothers to tell us

[Robin Jones @robinalastair]

@bandq_help can someone in your customer care centre actually do something to help. My order should have been delivered yesterday and I have spent the whole day being promised call backs and help, but nothing. No customer service

[Robin Jones @robinalastair]

@bandq_help here to help? You are having a laugh. I am on my 5th call today trying to trace an order and have been waiting on hold for 30 minutes to speak to someone about my complaint. Zero customer service

[Robin Jones @robinalastair]

@TNLUK I have updated the app already and it still does not work

[Robin Jones @robinalastair]

@TNLUK why can you not get this to work. Never had a problem with the old app. I cannot access this one o4 add money to my account. Cannot get through on the phone.

[Robin Jones @robinalastair]

@TNLUK This is rubbish. I still cannot access the app

[Robin Jones @robinalastair]

@TNLUK why can I not log in. I have updated the app, deleted and reinstalled and even tried unsuccessfully to get a password reset. Sort it out please

[Robin Jones @robinalastair]

@TNLUK Why will the new app not let me log in? I have also asked for a password reset and not had a reply to that either. What is going on?

[Robin Jones @robinalastair]

@Go_CheshireWest Gritting the roads would help

[Robin Jones @robinalastair]

@IamAustinHealey 👍

[Robin Jones @robinalastair]

And they closed this without resolving anything. I will never fly aer Lingus again

[Robin Jones @robinalastair]

@AerLingus so I complained in October and was told that you would get in touch shortly. Having tried to chase without success I today get an email from your customer care team making it clear that absolutely nothing has been done. Absolutely no care at all

[Robin Jones @robinalastair]

@Go_CheshireWest Shame the council does not clear the vegetation on their property along the pavements and footpaths

[Robin Jones @robinalastair]

@UPS wheee is my package. Supposed to be delivered by 11.00 yesterday and still not here. Complete lack of service

[Robin Jones @robinalastair]

@UPS why do you not care about customers. I have waited in all day for a parcel that was out for delivery at 8.00 and supposed to be delivered before 11 and I have just be informed it is not coming until tomorrow at earliest. No contact no apology

[Robin Jones @robinalastair]

@AerLingus so I complained about your not dealing with my complaint from October. You asked me to send a DM and you would help. After more than two hours of waiting I was handed back to the bot and nothing had happened. You do not care about customers

[Robin Jones @robinalastair]

@AerLingus So I sent a dm as requested. Got the useless bot. Was told I was being connected to an agent and then after 2 hours NOTHING had happened and I was returned to the bot. Do you actually care about your customers?

[Robin Jones @robinalastair]

@HelpHub_chatbox No nothing done at all for nearly 4 months

[Robin Jones @robinalastair]

@MillyCuSu @AerLingus I have shared all that previously with no success at all. How the hell do I get someone to contact me about a legitimate complaint. I have been told today that I am being connected to a representative and that was over 20 mins ago

[Robin Jones @robinalastair]

@AerLingus It is a waste of time. When I send a message I just get a bot which does not help me. It says it will pass me on to a colleague but it is busy so there will be a wait. I have done this before and never been answered by a person. It is a disgrace