Rog Rites

[Rog Rites @RogRites]

@TransportforNSW I suspect this’ll be ignored but what action can I take when in the rain a driver watches me cross the road in front of me then shuts the doors and looking at me pulls away.
Seems like they can act with impunity.

[Rog Rites @RogRites]

@NBN_Australia ?????

Location Sydney’s inner west. Been like this all day.

[Rog Rites @RogRites]

@Microsoft you mislead.

Website said order could be delivered as soon as October 3. Order placed (and urgent due to catastrophic failiure of hardware). Delivery date October 6.

You need to properly manage expectations.

#badcustomerservice @surface @Windows @Microsoft365

[Rog Rites @RogRites]

Well done to the @JBHiFi staffer who upsold my 89yo father a gaming computer.

[Rog Rites @RogRites]

@Qantas you won’t issue my ticket until I’ve paid, but when it comes to refunds you say 7-10 days then ignore. Now 28 days and I’m still waiting.

Pathetic, hypocritical and downright rude.
#badcustomerservice #treatcustomerslikeshit

[Roger Cohen @PortableBeta]

Got to love a bank that is so responsive when it comes to dropping rates on savings accounts but lags doing the same on morgtages. Go @NAB #greatcustomerexperience.

[Rog Rites @RogRites]

Hey @ElectroluxGroup @ElectroluxAUS, epic fail on customer service. Oven lock engaged with the door open. Called for help — was told the only option was to book a service call. No expert, no advice. I fixed it myself in 30 seconds thanks to Google. #badcustomerservice

[Rog Rites @RogRites]

@DavidJonesStore made in Europe or made in China?

@MySamsonite

[Rog Rites @RogRites]

@AGLEnergy your phone people promised a callback which never came and I hoped you’d respond to this tweet. I guess your service model of ignore the customer must be working.

[Rog Rites @RogRites]

@AGLEnergy trying to use a public EV charger. The app QR code gets me to a residential account requiring a bill number. Your online help team tell me AGL doesn’t have public chargers. I’m treated like an idiot. Any ideas?

[Rog Rites @RogRites]

@AGLEnergy trying to use a public EV charger. The app QR code gets me to a residential account requiring a bill number. Your online help team tell me AGL doesn’t have public chargers. I’m treated like an idiot. Any ideas?

[Rog Rites @RogRites]

@Optus how frustrating. Waiting in the store. Told it’ll be a 30 minute wait but could be less. I asked possible to SMS when my time is due so I can run a few errands. Answer NO. If I’m not here when called I’ll lose my slot.

#badcustomerservice #badservice #CustomerService

[Rog Rites @RogRites]

@bookingcom How do I raise an official complaint. I’m sure my consumer rights have been infringed. Direct me to the right place or should I go straight to the regulator. You are completely misrepresenting yourselves as a travel provider. You sell tickets, skim your margin and step away.

[Rog Rites @RogRites]

@bookingcom you are great at booking tickets and taking my money, but when something goes wrong, you don’t care. Just tell me to deal with the airline. What a shitty customer service experience. #badcustomerexperience

[Rog Rites @RogRites]

@bookingcom It was with your flights team who kept telling me they couldn’t help and I would have to deal with the airline. Their value add was negative. The whole premise of selling tickets then stepping away is flawed. I finally got resolution by freaking with the airline myself. Pathetic.

[Rog Rites @RogRites]

I’ve cut off the agents name as it’s not their fault. It’s the whole https://t.co/gH5YYAVVyh I do t care attitude. Please put this on your website. I’ve got a whole transcript which is even better.

[Rog Rites @RogRites]

@TransportforNSW the tunnel to airport link from Rozelle is misleading. You get a great run for a bit. Pay a toll then get dumped into suburbia before Mascot to sit in a traffic jam. Misleading signage and egregious toll taking. Thanks.

[Rog Rites @RogRites]

@NAB why do you take substantial fees on inward transactions to a GBP account when the inward is already in GBP. Seems like gouging.

[Rog Rites @RogRites]

@NBN_Australia your website shown no outages. @SpinTelAU you tell me it’s an NBN outage.

Either way I’ve got no broadband. Who can help.

[Rog Rites @RogRites]

Bullshit. Customers don’t matter to @AmericanExpress. #badcustomerservice #AmericanExpress @AskAmex @AmexAU

[Rog Rites @RogRites]

@AmericanExpress

[Rog Rites @RogRites]

@AskAmex West customer experience ever. 49 years a cardholder and you humiliate please recommend a provider that cares about customers. #badcustomerexperience