Roxy Art 💙

[Roxy Art 💙 @roxy_llart]

@BootsHelp you are refusing to refund me for items that were a health & safety risk. I returned them to you by post, so you have the items & my money. Is this right @MartinSLewis

[Roxy Art 💙 @roxy_llart]

@BootsHelp I have returned items to you that were a health & safety issue. You have not refunded me or sent a replacement but instead send me automated messages to say I should return them! I am now taking this matter further as you have breached Consumer Protection

[Roxy Art 💙 @roxy_llart]

@BootsHelp I returned several items back to you on health & safety grounds. I have not received any replacement, refund or correspondence from you. You have charged me for goods I no longer have. I have contacted you in writing & not heard back. Is this acceptable?

[Roxy Art 💙 @roxy_llart]

Do you think this is acceptable as it’s your responsibility to ensure couriers deliver items safely.

[Roxy Art 💙 @roxy_llart]

@BootsHelp I have just received my Boots order by DHL & theyve repackaged the parcel & it is contents (including consumables) are soaking https://t.co/BQ5X0ipuba of your agent said I should return the items with the enclosed form. There was no form as DHL repackaged the items.

[Roxy Art 💙 @roxy_llart]

Am I supposed to consume vitamins covered in an unknown substance?! Is this safe? I’m furious as I paid for expedited delivery and now can’t event return the items.

[Roxy Art 💙 @roxy_llart]

@BritishGas had one of your engineers visit the property & they’ve claimed it’s “inaccessible”, so you’ve changed the price of our cover.This is untrue as we’ve had Homecare/engineers visit for many years & no one else has said this. Reporting to BBC Watchdog & Trading Standards

[Roxy Art 💙 @roxy_llart]

@EE how can I add my EE Perk to my account?

[Roxy Art 💙 @roxy_llart]

@VeryHelpers I have done this several times & still you refuse to assist me in this matter. I was informed following a Webchat that an investigation would be raised & you would contact me directly. This isn’t customer service, it’s delaying or pushing customers into submission.

[Roxy Art 💙 @roxy_llart]

@VeryHelpers I’m still awaiting an email/text from your team regarding a missing parcel. This has been the 2nd time you said you would do this & have not. I’m expected to pay for something I’ve never received. @BBCWatchdog #tradingstandards

[Roxy Art 💙 @roxy_llart]

@VeryHelpers I have still not been able to locate my missing parcel & it has now been over a month. Are you actually going to help in this matter?

[Roxy Art 💙 @roxy_llart]

@AsdaServiceTeam I’ve got a complaint about an Asda pharmacy. How best can I do this?

[Roxy Art 💙 @roxy_llart]

@veryHelpersCS_ I have experienced the worst customer service by your team & my parcel is still not in my possession 3 weeks on. Your WhatsApp team go round in circles, were insensitive by hounding me as my mother died & no one actually wants to help. @MartinSLewis

[Roxy Art 💙 @roxy_llart]

@VeryHelpers I still have not received my order even though you claim to have delivered 2 weeks ago & can see I have been charged. You have not honoured consumer rights or the distance selling regulations. What are you going to do about this matter?

[Roxy Art 💙 @roxy_llart]

And no this matter isn’t resolved.

[Roxy Art 💙 @roxy_llart]

@VeryHelpers I requested an order be delivered yesterday as I was at home. It was apparently delivered today & to a non existent neighbour. I am furious as where is my order?!

[Roxy Art 💙 @roxy_llart]

I’d prefer to highlight that your courier didn’t deliver on the specified date despite paying for expedited delivery. & then chose to deliver to a property several doors away rather than my house where my terminally ill mother & siblings were.

[Roxy Art 💙 @roxy_llart]

@EastMidRailway Hi my Trainline e-ticket wasn’t loading when the ticket inspector came & he made me purchase another ticket. Now I have 2! Is it possible to get the EMR refunded? I didn’t appreciate being treated like a criminal by him either.

[Roxy Art 💙 @roxy_llart]

@CQCProf @DarentValleyHsp @DarentValleyHsp one of your HCAs informed my sister it was her job to clean my mums commode after she had been. Is this what family members should be doing? I have had no response so would value you contacting me.

[Roxy Art 💙 @roxy_llart]

@DarentValleyHsp my mum is on one of ur wards & repeatedly asked for a commode to be told, they are short staffed. She ended up soiling herself & the floor. Now the staff are taking out their anger about having to clean this up on her. What are your Trust values?! #PatientSafety

[Roxy Art 💙 @roxy_llart]

@CQCProf please can you advise how to raise a complaint about patient safety & dignity around @DarentValleyHsp #PatientCare #medicationerrors #bullying