Roy Atkinson

Business Advisor | Industry Analyst | Writer | CEO
#CX #tech #ITSM
Podcast: Reach Your Do Point®

[Roy Atkinson @RoyAtkinson]

Marie Clark's desire was to help people. She reached her Do Point® when she knew she wasn't helping. Hear her story on Reach Your Do Point®.

Full video: https://t.co/8KxWPVn2ks

Audio only: https://t.co/fm543pvI5a

[Roy Atkinson @RoyAtkinson]

Congrats NOR ANT RUS #f1 #DutchGP

[Lee James Carey @LeeJCarey]

Businesses have reset their ACDs from 1 800 GET-HELP to 1 800 GET-LOST. @RoyAtkinson

[Roy Atkinson @RoyAtkinson]

@LeeJCarey True in far too many cases, Lee. 😣

[Roy Atkinson @RoyAtkinson]

@MrSteveMatchett @mecum Erasing fuel.

[Roy Atkinson @RoyAtkinson]

@MrSteveMatchett Unless the cover has burnt gloves on it, in which case: wonderful.

[Roy Atkinson @RoyAtkinson]

Marie Clark's desire was to help people. She reached her Do Point® when she knew she wasn't helping. Hear her story on Reach Your Do Point®.

Full video: https://t.co/8KxWPVn2ks

Audio only: https://t.co/fm543pvI5a

[Stephen Mann @stephenmann]

Agentic AI in ITSM: 5 Ways Agentic AI Is Transforming the IT Service Desk
https://t.co/bcgTeK5eDx
A new @itsm_tools article from Taylor Halliday of Ravenna

#ITSM #AI #ITsupport #ITservicedesk

[Roy Atkinson @RoyAtkinson]

@JagmansM XJ6 C

[Roy Atkinson @RoyAtkinson]

@LeeJCarey AI is watching/reading everything.

[Roy Atkinson @RoyAtkinson]

@MrSteveMatchett This might look familiar to you…

https://t.co/iPdaYdbWEY

[Roy Atkinson @RoyAtkinson]

Congrats NOR VER ANT #f1 #HungarianGP

[Roy Atkinson @RoyAtkinson]

@MrSteveMatchett Someday, Steve, I’ll tell you about my uncle (for whom I’m named) who joined the Army at 16, went into the Air Corps, and (years later) was captured in the Philippines on Dec 8, 1941. Spent the war as a POW in Japan.

[Roy Atkinson @RoyAtkinson]

Congrats ANT LEC VER #f1 #BelgianGP

[Annette Franz @annettefranz]

BUILT TO WIN https://t.co/II5N1vYkcf What separates orgs that win from those that wander is a customer-centric culture: where customer needs and perspectives are woven into every decision, process, and behavior. This is a playbook for turning culture into competitive advantage.

[Roy Atkinson @RoyAtkinson]

@SkySportsF1 @karunchandhok @CroftyF1 Guys, "No Name" has a name, and has since 2018. Why are you dissing the great Jacky Ickx? #BelgianGP #Spa

[Stephen Mann @stephenmann]

Simplicity, Service, and the Discipline of Asking Why
https://t.co/TdALJ4TwQr
A new @itsm_tools article by @SophieDanby that shares key points from a conversation between Christian Nissan and @jour_civil
#ITSM #service #ConversationswithGiants

[Annette Franz @annettefranz]

Top 50 Global Thought Leaders and Influencers on Culture 2026 https://t.co/Y4nVTPZSrk Thank you @Thinkers360!

[Roy Atkinson @RoyAtkinson]

Congrats LEC RUS HAM #f1 #BritishGP

[Roy Atkinson @RoyAtkinson]

@MrSteveMatchett It’s a lovely edition, and your work to avoid cover text is appreciated by those who own it, Steve.