@AshwiniVaishnaw inspired and in awe of your achievements leading Railways and Meity.
Could the railways resolve this simple civil Engr issue on our platforms? Rainwater drains on to the platform (seen at Jhansi railway station) vs draining into a rain drain or tracks.
We had to layoff 90% of our support team because of this AI chatbot.
Tough? Yes. Necessary? Absolutely.
The results?
Time to first response went from 1m 44s to INSTANT!
Resolution time went from 2h 13m to 3m 12s
Customer support costs reduced by ~85%
Here's how's we did it 🧵
What's wrong with @Rivian ($RIVN)? It's not the hardware. The cars themselves are great. Unfortunately, owning a car is only half about the hardware. The other half is support. And there, from my personal experience and what I've heard from others, they're a disaster. 1/N