@WeDoDoors why do you think it’s appropriate to offer a 10 yr guarantee on your doors but refuse to offer a solution to chipped paint on a composite door? Don’t buy from these guys
@Ocado I know we are trying to use less plastic but 3 1.5 litres of water and a 4 pack of tuna have been packed in one lousy bag. Picked up and dropped as the bag tore and has landed on my fractured foot. Please pack wisely
@Hermesparcels at what point of failed collections do you get someone in to take action and give the customer what they need? So far 3 failed collections shocking
So people please stop shopping with Sainsburys. If you complain about their delivery drivers they shut your online account and refuse to refund your prepaid delivery pass @sainsburys disgusting
@sainsburys poor customer service. Cancel an account without reviewing the facts. You need to refund me my delivery pass. Will shop elsewhere going forward. Hello @waitrose
@sainsburys if you close someone’s account so they can’t order a delivery of shopping ‘under your terms and conditions’ then you should refund their delivery pass. Disgusted with your lack of customer service
@sainsburys@Sainsburys No Toni! Read the message. You ask us to share details and then we go around in circles with a bot. Let’s see whether you’ll change when we complain every hour until someone listens
@sainsburys locked out of account for 2 days now. When did customer service complaints get ignored and you stop ‘talking’ to customers? I don’t want to DM you and get an automated bot that takes you nowhere?
@sainsburys yet again a less than happy delivery. You allow people to add delivery instructions and request driver help for packing but then your drivers are unhelpful and stand there watching not caring that your puppy is suffering severe anxiety. Cus Ser don’t answer call
@StoneStream very disappointed with your customer service. Raised a complaint with my product on 4th June it’s now 21st June and a replacement still hasn’t arrived. Why does it take 3 weeks to send out a replacement?
@sainsburys why don’t you educate your delivery drivers? I was told if you left you bags outside the driver will pack you food for you. For me this helps as I have a puppy that always tries to escape when the door is open
I am so proud of my colleagues and our various partners and customers for the commitment and strides made to reach higher. #letssolvewater#sustainability @XylemInc