Sheetal Umesh Kumar

Doing great things stealthily.

[Sheetal Umesh Kumar @sheetaluk]

@AskLyft Just sent a DM. Please help me delete my account.

[Sheetal Umesh Kumar @sheetaluk]

@lyft I've been trying to delete my account because a driver is scamming me for cleaning fees. Your support team has gone awol and is refusing to help. How do I delete my account?

[Sheetal Umesh Kumar @sheetaluk]

@leslyy37 @JetBlue @ConsumerReports Ours too 😭we are still in Cancun, I just want to go home!

[Sheetal Umesh Kumar @sheetaluk]

@BratJhinga No, flight 1852 and still not back. Deplaned, delayed everything but cancelled. #JetBlue really messed up with 1000s of passengers suffering

[Sheetal Umesh Kumar @sheetaluk]

@leslyy37 @JetBlue Hey! Did you get out ok? We are in a hotel and @JetBlue keeps changing our pickup/departure. No proper communication other than rumors. @ConsumerReports

[Sheetal Umesh Kumar @sheetaluk]

@leslyy37 @JetBlue Oh nooo! Where are you headed? They made us wait all this time and then sent us to a hotel. It’s 10:45p and we’ve been here for over an hour still waiting to see if they have rooms for us. Still no food. It’s beyond incompetent

[Sheetal Umesh Kumar @sheetaluk]

@JetBlue Hey @jetblue we have a number of irate passengers, quite a few small children all waiting for an update from your end. We have to get back home quite urgently. Please help us out here.

[Sheetal Umesh Kumar @sheetaluk]

@JetBlue waiting to get on flight 1852 Cancun to NYC. It’s been delayed by 1.5hrs and we just heard that there were no crew members assigned to this flight. We have jobs to get back to, young children who are uncomfortable and hungry. How do you propose we get back to NYC asap?

[Sheetal Umesh Kumar @sheetaluk]

@AirbnbHelp @Airbnb I have also let the hosts of my now cancelled booking know that CX is claiming to be "waiting" on their response. Honestly, I find this hard to believe because the hosts have been very prompt with their communications with us.

[Sheetal Umesh Kumar @sheetaluk]

@AirbnbHelp @Airbnb it is unfortunate that this is how it needs to end because there was a time that I thought quite highly of you. You really should learn to treat your customers and their time with more respect.

[Sheetal Umesh Kumar @sheetaluk]

@AirbnbHelp @Airbnb I can only get a prompt response from you if I tweet. Airbnb has caused my family a lot of distress. Once I have received my refund, I will be closing my account. Bookings with #Airbnb aren't worth time spent chasing after your CX agents and my refunds.

[Sheetal Umesh Kumar @sheetaluk]

@AirbnbHelp Thanks for responding, @Airbnb , I have sent you a DM with my email address. I do hope we can reach an amicable and fair resolution sooner than later.

[Sheetal Umesh Kumar @sheetaluk]

@Airbnb Your CX quality is extremely poor. I've been trying to get an issue resolved for 2 days now, the agents always tell me they'll get back to me within a few hours and they NEVER do. The most recent person I spoke with hung up and never even called me back!

[Sheetal Umesh Kumar @sheetaluk]

@taimurabdaal The digital world feels tiny! I watched a couple of productivity related videos that your brother did and also a joint Q&A you guys did several months back. And now I’m trying to figure out Retool for work, and you are driving the demo! I wouldn’t have thought...!

[Sheetal Umesh Kumar @sheetaluk]

@taimurabdaal Hello, this is random but did you by any chance do a 4 min video about retool in 2019?

[Sheetal Umesh Kumar @sheetaluk]

<3 this!

[Brex @brexHQ]

As children all over the world decorate their windows with messages of hope, we’re excited to share the gorgeous artwork of four-year-old Giti! Her mom Sheetal is one of our software engineers, so it makes sense that Giti has seriously upgraded our Bay Area skyline. #RainbowHunt

[Sheetal Umesh Kumar @sheetaluk]

@vinceallenvince <3 so much!

[Sheetal Umesh Kumar @sheetaluk]

@clerkyinc Awesome, thank you so much :)

[Sheetal Umesh Kumar @sheetaluk]

@clerkyinc Hello! I can't find a way to contact the customer support team about my post incorporation progress. Could I have a number/email please? Thank you!

[Sheetal Umesh Kumar @sheetaluk]

@palmerj3 Heh. I can empathize to a certain extent.