Shelley Watters

[Shelley Watters @shelx58]

@pizzahutuk For anyone looking at this thread of disappointment in future. I DM’d Pizza Hut as requested, they refunded me for the ‘melt’ only. All of the other issues remain unresolved.
I know I’m just one customer, but I won’t be back.

[Shelley Watters @shelx58]

@pizzahutuk what an absolute shambles! Complained twice about the service in my local branch and despite wasting £30-odd of food I was offered a goodwill gesture of a £10 voucher. Such goodwill that you can’t use it with any other offer (1/2)

[Shelley Watters @shelx58]

Adding insult to injury - check out my ‘Melt’ 🤦🏻‍♀️ @pizzahutuk

[Shelley Watters @shelx58]

@pizzahutuk DM sent

[Shelley Watters @shelx58]

@LNER looking to complain about a rejected refund application and can't find any guidance online or contact details - can you advise?

[Shelley Watters @shelx58]

@Hyperoptic Just don't expect it to work

[Shelley Watters @shelx58]

@Hyperoptic Just don't bother if you actually want to have a reliable connection.

[Shelley Watters @shelx58]

@Hyperoptic Wow. This is a lie. Almost 2 weeks without broadband on switching, then an outage in our street a week later has resulted in all other houses being back online, except us. And now we're being given a date of 17/05 for an engineer to come out. Couldn't make it up.

[Shelley Watters @shelx58]

@Hyperoptic Not very. Look forward to some downtime, take time off work waiting for an engineer that doesn't show, catch up on some TV, oh no, wait, you can't - no broadband.

[Shelley Watters @shelx58]

@Hyperoptic 🤯 If only this was my experience.

[Shelley Watters @shelx58]

@Hyperoptic No internet either (no, really) 👍🏻

[Shelley Watters @shelx58]

@Hyperoptic @MartinLewis Yeah, so easy! 9 days since we tried to activate and failed, 7 days since our previous provider deactivated our line. Still, no connection. 👍🏻

[Shelley Watters @shelx58]

@peted22082900 @Hyperoptic 9 days and counting here! 👍🏻

[Shelley Watters @shelx58]

@Hyperoptic Would love to see it but being without broadband for a week makes watching Netflix impossible. Thanks @Hyperoptic

[Shelley Watters @shelx58]

If anyone is even considering moving their broadband to @Hyperoptic - think twice. 1 week of no internet, 2 calls per day (to them - they never call you back when they say they will), 1 failed engineer visit and the worst customer service ever. Absolute shambles.

[Shelley Watters @shelx58]

Absolutely gutted after realising a lifelong dream tonight to see @FrankOnTheRadio live in Glasgow, to hear he's been dropped from @absoluteradio Massively disappointed 😞

[Shelley Watters @shelx58]

@JustEatUK What is your complaints process? Food left outside a different address to the one we ordered to, raised a query on the website, offered a £7 voucher for food being 'late' (!) replied to say it never actually arrived and have had no reply in over 2 weeks.

[Shelley Watters @shelx58]

@askesure That was not what I wanted. I eventually managed to get through but it was not a positive result and now I want to complain. Can you advise where to direct a complaint (not on the telephone!)

[Shelley Watters @shelx58]

@askesure I’ve received requests by email to contact you about my policy. Every time I try I’m on hold for too long and have to give up. Email today now says my policy has been cancelled! Live chat can’t help - apparently a system error and I need to call! 😡