Shep McKee

UX Strategy & Design

[Shep McKee @shepmckee]

I’ve always thought customer satisfaction was one of the best metrics; it’s often a direct goal. It’s also one of the easiest things to collect and measure.

[MeasuringU @MeasuringU]

We found little evidence to suggest the NPS is superior to customer satisfaction when predicting company growth. https://t.co/foY9TeBOR3

[Shep McKee @shepmckee]

Good advice.

[Shep McKee @shepmckee]

@nickf Come be my manager at ScienceLogic. https://t.co/IawoCspriz

[joel heaton @iamdesignsjoel]

I'm attending Adobe MAX Sneaks for Developers. Would you like to attend? Oh yea!! #uxdesign #iamdesignsjoel I am excited to see this! @elainecchao @shepmckee Megan Latta Bill Banks https://t.co/TFmXpCklYf

[Shep McKee @shepmckee]

A good read to start my day...

[Shaughnessy @imshaughnessyok]

Thinking about making this a longer form post, but here's what I think a product manager should do when they realize they've landed in a company that's not doing product "right" or at all. 🧵

[Shep McKee @shepmckee]

@brad_frost How ya goin?

[Southwest Airlines @SouthwestAir]

You're never bored waiting to board at Cheryl's gate! #SouthwestHeart

[Andy Budd @andybudd]

For designers to be effective at a senior level they need to unlearn a lot of the beliefs (and prejudices) that got them there in the first place.

[Shep McKee @shepmckee]

@brownorama Was just on a call Friday, and portals and portlets came up

[Shep McKee @shepmckee]

@malwaaare Hi, I’m Shemp (or Jeff, Chef, there so many more...)

[Shep McKee @shepmckee]

GREAT advice. Thank you!

[National Hurricane Center @NHC_Atlantic]

Tropical Storm #Fernand Advisory 6: Now available on the NHC website. https://t.co/VqHn0u1vgc

[Shep McKee @shepmckee]

@round @richfulcher @bryceglass @mattleacock Me too. Interested how you use it. Me? Trying to explain the process "Here's all the tasks we could do & associated deliverables we could create..."

[Jessica Hall (she/her) @JessHallway]

The people part of #productdevelopment is always harder than the technology part @lithespeed @agiletoolkit #LeanAgileDC

[Shep McKee @shepmckee]

@round @H4N4W4LT mocks per hour 😑

[Shep McKee @shepmckee]

Have some strong opinions on this perhaps I conflate Product and Design too much...

[Maxim Leyzerovich @round]

Quantifiable measures of success for…

• Product: profit & growth
• Tech: features & releases
• Design: _____________ ?

[Alan Cooper @MrAlanCooper]

If the only measure of success you use is GDP, then fires, floods, earthquakes, tornados, and riot are all good things because destruction generates revenue. Let’s figure out a different measure, one that measures our true success, not just money.

[Shep McKee @shepmckee]

spot on. https://t.co/K9KVgjmdWe

[Shep McKee @shepmckee]

Excited about things happening in my company...

[ScienceLogic @ScienceLogic]

Counting down the days till #VMworld 2018! Don’t forget to stop by booth 1524 to hear about our industry-defining #AIOps platform.