Alison Lichtenstein

@dowjones Head of Customer Experience Design; mom, CX geek, pop culture junkie, fashion/shopping addict. @SyracuseU @NewhouseSU alum.

[Alison Lichtenstein @siliconali]

@tonyromo better watch out for my son, he’s itching to get in the press box today!

[internet hall of fame @InternetH0F]

are you serious??

[Alison Lichtenstein @siliconali]

Thanks @pearljam for spending 1,612 minutes with me in 2022. I couldn’t stop listening to State of Love and Trust. #SpotifyWrapped https://t.co/NGpQN4J9gU

[Jeannie Walters @jeanniecw]

Does customer experience apply to journalism? Alison Lichtenstein (@siliconali), global Customer Experience Design team leader at Dow Jones joins us on the latest episode of Crack the Customer Code podcast to discuss CX as it applies to the media. https://t.co/SEGVnUfgVR

[Alison Lichtenstein @siliconali]

@hiladelphia

[follow @bencollins on bluesky @oneunderscore__]

More fake AP accounts this morning with pro-Biden calls. They're not real. Twitter is acting fast on these, but be careful.

[U.S. Press Freedom Tracker @uspresstracker]

UPDATE:

*211 total press freedom violations*

• 33+ arrests
• 143 assaults (118 by police, 25 by others)
• 35 equipment/newsroom damage

Assault category breakdown:
• 49 physical attacks (31 by cops)
• 35 tear gassings
• 21 pepper sprayings
• 50 rubber bullet/projectiles

[Alison Lichtenstein @siliconali]

@KABGreek @WSJ Welcome aboard @KABGreek! So glad you're enjoying being a @WSJ member. We're lucky to have you!

[Alison Lichtenstein @siliconali]

@LATSeema Reading a book (nothing on a screen) for 30 min before bed has really been helpful. Hope you get some sleep soon Seemstress!

[Alison Lichtenstein @siliconali]

@jeanniecw The struggle has DEFINITELY been real this week! I give you regular WFH’ers so much credit. Hope you & your fam stay well—I’m hoping there’s still 4 of us left in this house when this all ends 😂

[Customer Contact Week @CustContactWeek]

Featuring insights from Alison Lichtenstein Head of CX Design at Dow Jones, and Recurly, the subscription management platform. Check out this article on the #subscriptioneconomy: https://t.co/MLZ2UggT9e

[USU Solutions @USUSolutions]

The subscription economy means customer loyalty is even more crucial and so is #CX - https://t.co/toAt2HCO19 via @CCW_Digital and @siliconali

[Alison Lichtenstein @siliconali]

Join me January 28-31 at the JW Marriott in Nashville for #CustomerContactWeek! Looking forward to hearing from Keynote Speaker Jerry Greenfield, Co-Founder of Ben &Jerry’s Homemade Inc. & other customer contact executives! #CCWNashville20 Learn more: https://t.co/IY5MZ9Sfcu

[CCW Digital @CCW_Digital]

In CCW Digital’s latest online event, Matt Wujciak had the chance to interview Dow Jones’ Digital Marketing guru and Head of Customer Experience Design, @siliconali. Take a look at the article here. #ccwdigital #experiencedesign #SocialMediaMarketing 
https://t.co/28A3qK3vyi

[Alison Lichtenstein @siliconali]

@_allisonw @usatodayopinion From one journalism-obsessed Orange to another, great article! Thank you for restoring my faith in humanity

[Alison Lichtenstein @siliconali]

@askmadewell any plans to extend your inclusive sizing to stores?

[Alison Lichtenstein @siliconali]

@MetLife provided a terrible customer experience today, waiting 2+ hours to be towed less than 3 miles. I do CX for a living and would love to tell your CX people the numerous ways in which you need to improve!

[Alison Lichtenstein @siliconali]

@joshuatopolsky A mini retro-looking USB desk fan on Amazon for about $15. Improved my open-office workspace tremendously

[Alison Lichtenstein @siliconali]

@adamlambert my daughter is Queen’s #1 fan and today’s her bat mitzvah. Can you tweet me a mazel tov for her?

[Alison Lichtenstein @siliconali]

"The history of type reveals the history of ourselves."
The Magical, Surprising History of Serifs by Neel Dozome https://t.co/1IYmUcrrWg

[Alison Lichtenstein @siliconali]

“If Your Favorite Typefaces Were Celebrities” by @borism https://t.co/1QzNRsg97b

[Alison Lichtenstein @siliconali]

@jtwatkin Great question! Slack, Spotify, Instagram