Signed up with @Hyperoptic in Oct & asked to port my landline. They didn’t do it. I chased in June, now it’s “too late”. They blame @SkyHelpTeam.
No call forwarding.
No help.
No responsibility.
Yet they promote One Touch Switch
#CustomerServiceFail
@BritishGas You’ve had £560 of my vulnerable mother-in-law’s money since DECEMBER. Repeatedly promised a refund, yet NOTHING. Disgraceful treatment of a former customer. Do we need legal action? #GiveHerMoneyBack
@BritishGas How many calls, chats, and broken promises does it take to get a refund? You’re making it IMPOSSIBLE for a dementia patient’s family to claim what is rightfully hers. Fix this NOW! #BritishGasScam#WhereIsTheMoney
@BritishGas your customer service is a JOKE. We’ve sent POA TWICE, and your team still claims they don’t have it. Repeated lies, false promises, and ZERO accountability. Stop stealing from vulnerable customers! #ShameOnYou
Hey @BritishGas, why are you holding onto £560 that belongs to my mother-in-law? Her account was closed in DECEMBER, and despite multiple promises, you’ve FAILED to send her refund. Utterly disgraceful. Do better. #BritishGasFail
@BritishGas@BritishGasHelp Absolutely DISGUSTED! My elderly mother-in-law has waited since December for a £560 refund. You keep claiming to send a cheque—NONE have arrived! Refusing a bank transfer because her account is closed? Ridiculous! SORT THIS NOW! #BritishGasFail