Simon Vella

Decent cook, keen traveler, husband, dad and dog owner. CMO in Financial Services. Hater of shit customer experiences. All views are my own

[Simon Vella @sipive]

@British_Airways how do we get a response on a complaint made in June regarding cancelled flights that no one is responding to !??!!

[Simon Vella @sipive]

@VirginMoney Yes of course - to which it wasn’t explained especially given other pension companies don’t ask for this ….

[Simon Vella @sipive]

Despite me already completing an LOA and signing (yes with a pen) and sending to my new provider - barriers put up with more forms to complete- it’s a simple #pensiontransfer @VirginMoney - and you are going to send a cheque !??? @TheFCA

[Simon Vella @sipive]

Bringing #ESG #pension #investing to consumers in a totally impartial and affordable way. Our CEO @jordanmayo talks about our approach - nice work @ProfilePensions #fintech #innovation #finance https://t.co/4lR2r7EQmh

[Simon Vella @sipive]

Well done @ProfilePensions on the launch of our new service. Impartial online pension advice. Less than 10 minutes to see the best place to invest your pensions. See how we could make you better off in retirement https://t.co/qygZvV546G #betteroffinretirement #pensions #fintech

[Simon Vella @sipive]

Dear @SkyUK - trying to contact you as I am moving house - your telephone number won’t connect. Your messenger service is closed. Your home mover web pages Are broken - any ideas how I actually do this ???!!

[Simon Vella @sipive]

Dear @waitrose - before the unnecessary panic sets in please can you stop people filling their trolleys with toilet paper - #2ndLockdown #panicbuying #eastsheen

[Simon Vella @sipive]

A helpful article on why DIY drawdown isn't always the best move #pensions #pensiondrawdown #financialadvisor - thanks @KimJNorth

[Money Marketing @_moneymarketing]

.@KimJNorth argues digital DIY drawdown isn’t progress, read here to find out why https://t.co/3p5X398k09

[Money Marketing @_moneymarketing]

.@KimJNorth argues digital DIY drawdown isn’t progress, read here to find out why https://t.co/3p5X398k09

[Profile Pensions @ProfilePensions]

Chris has given us that #FridayFeeling with this @Trustpilot review! We love hearing that our customers would recommend us to their friends and family #pensionssimplysorted #customerservice #trustpilot

[Profile Pensions @ProfilePensions]

How much do you need for your retirement? If you use our #pension calculator we'll tell you what you need for a modest or comfortable #retirement in a few seconds. Why not give it a go? 👉 https://t.co/Y1uB8rSdxp #pensioncalculator #pensionssimplysorted #wednesdaywisdom

[Simon Vella @sipive]

Great review @ProfilePensions - well done to the whole team making another customer better off in retirement #fintech #pensions #customersatisfaction #financialservices

[Simon Vella @sipive]

We are really excited to have been awarded the Pension Provider of the Year award at @MoneyAge_UK award this afternoon! #awards #pensions #fintech

[Simon Vella @sipive]

Well done team @ProfilePensions #pensions #pensionawards #fintech #FintechNews

[MoneyAge @MoneyAge_UK]

🏆 Congratulations to @ProfilePensions - winner of Pension Provider of the Year! #MoneyAgeAwards

[Simon Vella @sipive]

@EllaBellaBella @TfL “Actual paying customers “ - really ????

[Simon Vella @sipive]

@grantshapps @darrenshirley Will this include the acceleration of the rebuild of #hammersmithbridge - sort of an Important Road in london - @sarahjolney1 have you seen this ?!

[Simon Vella @sipive]

I am now on month 3 or trying to transfer a child trust fund to a J-ISA. OMG how hard can it be #forestersfinancial ?? I have discovered that anything relating to child investment vehicles (pensions and ISAs) is generally rubbish! #financialservices #FinancialInclusion #Finance

[Smedvig Ventures @smedvigventures]

Exciting times @ProfilePensions as they announce a new pension advice partnership with The @Telegraph - find out more below! #pensionssimplysorted #pensionsadvice #fintech #partnership

[Simon Vella @sipive]

Very pleased to start working with The Telegraph with @ProfilePensions powering The Telegraph Pension Advice Service https://t.co/kbrK4G0mrS

[Simon Vella @sipive]

@firstdirect Well first direct could do nothing - I have to call Aviva - now on Hold for an hour

[Simon Vella @sipive]

When @firstdirect and #Aviva put in place every obstacle to pay a legitimate travel insurance claim and every time you respond to their requests a different one comes a week later