@TLRailUK I've just been charged 4x£50 for apparently not tapping in/out at Blackfriars station on two days in the past fortnight. No email notifying me until payment taken today. Clearly an issue with the ticket barriers - please contact me to refund.
@Fatheadchris@sarah_go_green@OctopusEnergy@Jaguar Intelligent Octopus can control compatible chargers, but as it stands there are more cars that are compatible than chargers so a lot of us don’t have that option.
@Jaguar@kirkster501 Rather than do it via DM, given the number of people contacting you on this matter please can you explain publicly your decision like should have happened in the first place? Lack of transparency with customers isn’t a great quality in a company that we’ve invested heavily in
@Jaguar just been contacted by Octopus energy to say you’re stopping support for 3rd party integrations today. No comms from you at all. Lots of customers using smart tariffs for their IPaces really frustrated by the impact of this. Very poor on your part.
Jaguar Land Rover locks-out 3rd-party charging applications from controlling what times a car is to be charged; Octopus (other?) customers are fuming
https://t.co/6V2prmw86V
#InternetOfThings#LandRover#jaguar#octopus
Well done @jaguar @LandRover_UK for moving towards an electric fleet and turning off the capability to do smart charging at home, and giving your customers zero notice about it as well!! Hundreds of angry owners on the forums who rely on the likes of Octopus intelligent at home
For some odd reason, @Jaguar believes I-PACE owners don’t like benefiting from the significant savings @OctopusEnergy’s Intelligent Go tariff provides, and have banned its use, by withdrawing the use of their API (to Octopus and other energy suppliers).
@MardyLau@Jaguar @7 Agreed. I think saying it’s a security measure is an excuse to hide behind. The internet is powered by APIs, they can definitely have one that’s secure. I suspect this is a badly thought through cost saving measure.
@Jaguar why have you upgraded the Ipace software so that it’s not compatible with smart charging. Intelligent octopus just emailed their customers saying because of this it means we are reverting to a more expensive plan.
@Jaguar why are Jaguar EVs no longer compatible with Intelligent Octopus tariff?
@OctopusEnergy say ‘Jaguar Land Rover made some changes to their software which prevents third party charging apps (including ours) from communicating with their cars’.
Why? Massive inconvenience.
@Jaguar what the f***?!
@OctopusEnergy tells me that you are removing compatibility with their Intelligent Octopus programme. Why?
It is now costing me more money. For nothing. Your car is a piece of crap anyway but this is icing on the cake. Utter, utter garbage.
@Jaguar why are Jaguar EVs no longer compatible with Intelligent Octopus tariff?
@OctopusEnergy say ‘Jaguar Land Rover made some changes to their software which prevents third party charging apps from communicating with their cars’.
Why?
@Jaguar I've just been given one day's notice by Octopus Energy that you are stopping third party integrations today leaving lots of your customers on useless intelligent tariffs and increased costs. No communication from you whatsoever. Really poor @Jaguar
@swardley@davidand393@ServerlessEdge So if the integrated software to run a car takes (understandably) 10s of years to build, it doesn’t make sense for every car manufacturer to do this. So we’re likely to lose some manufacturers in the short term, and see a few companies (Tesla) license theirs in the medium term?