As your agency starts to scale, you quickly realize not everything is about getting more clients.
Being able to scale to 100+ active clients while maintaining 95% retention comes down to efficiency.
We’ve invested A LOT of time and effort into making our team members more efficient so they can focus on high leverage things like strategy and client relationship management.
One example is with client reporting.
We realized our Account Managers were spending hours on hours just pulling monthly reports.
Literally downloading screenshots from Klaviyo, digging for flow numbers, campaign performance, popup metrics, switching between 3–4 tabs, then pasting everything into Google Slides to make it look client-presentable.
It came out to roughly 2 hours per client.
Each AM manages ~6 accounts and we have 14 AMs.
That’s roughly 168 hours per month across the company spent just compiling data… not analyzing it, not strategizing off of it, literally just compiling it.
The end result was decent, but not incredible. Too many screenshots. Formatting slightly different person to person. A pain to update SOPs etc etc
Somehow we stumbled across @hiroanalytics
(https://t.co/Db7L8pIpxE) and now our team generates full monthly or quarterly client reports literally in one click.
Account Managers can just look at the data, analyze it, and make their strategic recommendations.
Cut our reporting time by at least 50%. And more importantly it freed up dozens of hours every month for our AMs to focus on actual strategy, communication, and client relationships.
Just wanted to shoutout Hiro and saving us a ton of time these past 6 months we’ve been using them.
Tell them I sent you and you'll get a free trial + a couple of bonuses.
Looking for any and all agency softwares that can help us do more like this.
The future of popups is today
Smart Testing is being tested with a handful of Alia customers as we speak
All we do is popups
We have a deep focus on being the best at one thing
Literally nothing else we care about