“How on earth you can think about influencing outcome without thinking about people goals? … at the end of the day the biggest lever are the people part of the care team. You have to combine them with technology” by @seanduffy https://t.co/K78mjjCwF6
“We must stop thinking of the user experience as a separate stage of policymaking. A functional democracy requires good laws that actually work to serve the public” https://t.co/so1rxVjiZ5
"there's more to medicine than saving a milions life at a time... instead of having cultural competence we should have cultural humility..." Inspiring. https://t.co/tBh9wSvLKQ
Last year, I helped build and scale a new Design team in the Canadian government under very scrappy conditions.
7 understatements I learned by doing design together 🧶:
1. The design process rarely feels structured, or finished.
"The challenge is no more how to win, it's how do you deal with ecosystem reconfiguration" #MVE https://t.co/h1Ob7NZQqA This + other MITSloan resources available for free till tomorrow. Yum yum
"Thinking about creativity in a much more cultural context — not designing for design’s sake, but connecting design to the rhythm of what’s happening in the world" https://t.co/KzWtSHOvbN
I talk to very sick, isolated patients every week.
Most value the conversation almost as much as the treatment itself.
Reminder that healthcare is more than just science, it’s about relationships.
How has women’s status changed over the past 5000 years?
Harnessing @Wikipedia & machine learning, @arash_nekoei & Sinn have chronicled the patriarchy.
Exception for Ancient Egypt, our societies were male dominated for millennia
This work is phenomenal
https://t.co/Cvj2bm6EM8
Very good summary of many if the challenges of getting to #value#based#healthcare, but I would add one more @nikillinit, there is no standard coding for #VBC, so inertia and familiarity kicks in--its easier for an insurance Co to process a #FFS claim.
https://t.co/UoLBguZpfw
We are in deep, deep unchartered waters but I think we may look back & see this as Facebook's Week Zero.
This week's presentation & rebranding needs to be seen for what it is: a scorched earth policy.
The past does not exist. There is only future
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@saitojohn Do you mean value for the user or for the business? For user: start identifying what are the delighters with the Kano model questionnaire, then let the user prioritize them. Business: correlate the delighters to the business implications.
Sad news: Mihalyi Csikszentmihalyi, famous for his theory of "flow", has passed away at the age of 87. Let's tackle a pleasurable challenge in his honor today, or tomorrow. Eating dinner with him once in 2012 was an honor and a most cherished memory.