Sam

AI leader & strategist driving #Innovation #AI-firstCulture and #Optimization across Enterprise #AICOE, delivering #GenAI #RAG #AgenticAI apps in PROD

[Sam @sumantkundu]

@RogersHelps Called into @Rogers call center, waited and connected after long wait. The lady mentioned the charges will be revoked, another team will make the update and she has already added a note for urgency. Still the response comes out as declined on email, so cycle starts again

[Sam @sumantkundu]

Horrible experience with @Rogers, its clear why they are loosing customers. After 5 years I switched to Rogers this year and they suddenly charge extra 75 as 'admin charges'. C214732772 - When I called they said we will revert, then no update. Now its declined with added interest

[Stephen Punwasi 🏚️📉🐈☃️ @StephenPunwasi]

I think I finally got it.

Canada is...
- 5 banks,
- 2 telecom monopolies,
- 3 oil companies,
- 2 grocery barons,
- 4 real estate developers,
- 3 organized crime syndicates,
- 6 political dynasties, and
- 2 housing bubbles

... in a trench coat.

[Sam @sumantkundu]

@VaxHuntersCan Booked my appointment for tomorrow.. thank you
Will 'digital copy' of bank statement work as address proof?

[Vaccine Hunters Canada @VaxHuntersCan]

[ON] Thank you to @Billylo and @AnujanMath for creating a tool to show Vaccine Appointment Availability for clinics in Greater Toronto Area!
Big thank you to @VertoInc for the support in the API movement
https://t.co/FM6aVXqpcd #COVID19 #COVID19Vaccine #COVID19ON #vhcON

[Sam @sumantkundu]

Post digital era, Customer Experience is the product. #CX

[Vala Afshar @ValaAfshar]

In the post digital era, customer experience is the product. And the new currencies are speed, personalization and intelligence.

I spoke with @govindethiraj at @nasscom about the importance of AI in an experience-led economy.

#NASSCOM_ILF

https://t.co/3poXBv7g1e

[Sam @sumantkundu]

Essentials of customer centric organization #CX

[Antonio Grasso @antgrasso]

As organizations strive to become customer-centric, Gartner identified 10 common habits of organizations exercising customer centricity. Link >> https://t.co/rJ0h4nGwRw @Gartner_inc via @antgrasso #Business #Strategy #customerjourney #CustomerExperience

[Antonio Grasso @antgrasso]

Driving the Success of Data Science Solutions : Skills, Roles and Responsibilities - Infographic - @Gartner_inc @ipfconline1 via @antgrasso #BigData #Analytics #DataScience

[Jim Marous 💯 @JimMarous]

2019 Retail Banking Trends and Predictions
In-Depth Analysis and Insights

https://t.co/98Z6wWhn8E

#banking #fintech #finserv #DataAnalytics #AI #CX #Innovation #bankingtrends2019
@KonyDBX @Kony @FinancialBrand @fintechna

[Sam @sumantkundu]

5 Ways To Drive Influence Through Change Management
1. Leadership Mandate
2. Culture of co-creation
3. Encourage resistance
4. Brainstorm ideas
5. Track KPIs https://t.co/CDFzRrewMd

[شذا المسكري - Shatha @shathamaskiry]

Change doesn’t happen in an organization unless leadership follows through and is accountable for it. @shathamaskiry #LeadershipDevelopment #ChangeManagement

[Nabeel Adeni @NabeelAdeni]

What really is a #CX strategy?

"A #CustomerExperience strategy is about creating a framework for a customer to help them make decisions, at all levels; and end-to-end of the customer journey."
~ @NicolleParadise https://t.co/mwum8bz3mN

[Sam @sumantkundu]

With rapid changes comes rapid innovations... Time to shift from individual innovation to "innovation ecosystem"
https://t.co/NZlgj8CFmx

[Sam @sumantkundu]

Change Management Structure For Implementing New Technology - starts with knowing your existing processes
https://t.co/aqyAaDQEPw

[Sam @sumantkundu]

#blockchain #IoT #AI #5G #BigData applications are available, But are we ready for the change?
"Installation doesn't mean implementation"

[Jean-Baptiste Lefevre @jblefevre60]

In 4 years, your #smartphone will translate your #thoughts to text.
#AI #braincomputerinterfaces

@evankirstel @diioannid @JacBurns_Comext @ahier @HITpol @ipfconline1 @SpirosMargaris @psb_dc @guzmand @LouisSerge @chboursin @mallys_ @jerome_joffre @sebbourguignon @3itcom

[Mike Quindazzi @MikeQuindazzi]

Who the world-wide web? #Infographics >> @MikeQuindazzi >> #FinTech #DigitalTransformation #IoT #AI #Wearables #BigData #SocialMedia >> https://t.co/hTEbuk1QYm

[Sam @sumantkundu]

8 #EmergingTech and its impact on #business - be ready for #CHANGE

[Sam @sumantkundu]

Customer Service + Enterprise Approach = Client Experience
#CustomerExperience #EnterpriseChange #MindsetforFuture #changemanagement

[Sam @sumantkundu]

Classic example of failure in technology adoption #WalmartvsAmazon #Selfcheckout #TechnologyStrategy
https://t.co/aY1KrBrKkr