@etihad@VietnamAirlines@EtihadHelp Have now written to the Office of the CEO. Hard ask by EOD UAE today:
(a) Issue the tickets, or (b) Reinstate miles + 12-month validity extension + cover differential cost.
Parallel consumer protection filings prepared. Strong preference for direct resolution.
Disappointing experience with @etihad Guest support so far. A @VietnamAirlines booking has been pending for 3 days because the Etihad Guest team has been incommunicado. Need urgent assistance from the Etihad Guest team to correct this and complete the booking.
@EtihadHelp
@etihad@VietnamAirlines@EtihadHelp Day 4 with @EtihadAirways on a confirmed Etihad Guest redemption. ~78,000 miles, 3 passengers, group of 6 incl. a 3yo and 65yo. Four business days, 6+ hours of calls, no ticket, no SLA, no escalation owner. @EtihadHelp
Disappointing experience with @etihad Guest support so far. A @VietnamAirlines booking has been pending for 3 days because the Etihad Guest team has been incommunicado. Need urgent assistance from the Etihad Guest team to correct this and complete the booking.
@EtihadHelp
@airasia u have one of the slowest checking process that we have ever seen . We had a connecting flight with 3hr 10 min layover at Kuala Lumpur and even then we missed the flight . We are flying in from Sydney and flying to Singapore . The staff is rude , uncooperative & clueless
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We've been trying to seek refund from Rajhans Hotel, Surajkund for an event cancelled on 25th & 26th April due to national lockdown; all emails & requests are being ignored ! Seek your help
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As a part of Thoucentric global expansion I will be moving to #Singapore soon.
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