@oculus@OculusSupport@OculusGaming I've done everything you've asked to get my replacement rift s. My defective unit has been with you since Jan 22. When is my replacement coming?! It is insane how bad this process has been.
@OculusSupport So what happens on day 6 when I still haven't heard anything? Should I expect anything on day 7? Opened a new ticket and haven't heard anything on that either. At least you guys are consistent
@oculus@OculusSupport@OculusGaming I'm waiting on a replacement rift s due to a hardware error and have heard nothing for two weeks. Can some please help? This process has been pretty rough.
@OculusSupport Awesome, so another two days for them to respond to me following up on the ticket, then another 2 days for their response to my response. If I'm lucky it ships at the end of next week in the middle of month 3. This is the worst customer service ever. Never buying oculus again
@OculusSupport You guys have my oculus. I received an email on saying it was received January 22nd. I have heard nothing since. This has been going on for the better part of 2 months now. Please, help me out.
@OculusSupport im waiting on a replacement rift s due to a hardware error and have heard nothing for two weeks. Can some please help? This process has been pretty rough.