@HMRCcustomers Just ended my online chat having not got any sensible response to my questions. I have just received next year’s tax coding where £250 is being reclaimed for the winter fuel payment - the issue is I only received £100 back in November. Why is £250 being called for
@BritishGasHelp I’ve been migrated to the new system. It tells me I can see old system documents and readings if I click ‘here’ but when I do I’m in a circle of You’re on the new system - click here to see old documents ….. You’re in the new system - click here etc etc HELP!!
@santanderukhelp having real problems trying to transfer funds to a new savings account with another bank. I understand the need for caution but really struggled giving an accurate answer without triggering the ‘we will not transfer this fund’ How can I check it’s going through
@bt_uk It’s my sister-in-law’s account in Mobberley, Cheshire. The fault has been raised and the 3 week notice was a response from BT so yes, there must be a known issue. BT have confirmed that it isn’t in her house but is in their system. That’s why a repair time of 3 weeks is so poor.
@bt_uk When there is a fault in your phone system (acknowledged by BT as being in their system) why does it take 3 weeks to fix? - the message from BT states that they expect to have the fault rectified by 25th April! UNBELIEVABLE!
@RoyalMailHelp Apparently there was an attempt to deliver my parcel on Sunday from Glos office, it’s now back in Bristol and apparently not moving! Can you help?
@PostOffice losing the will to live in Cheltenham Post Office - Christmas posting and 1 person serving! 20+ in queue and a bloke pays in his shop small change! Haven’t moved in the queue for 15 minutes ☹️
@nationalrailenq trying to check the 14.56 CPM to Lon PAD. GWR map says 1 train per hour but Nat Rail gives 2 trains in the 14.00 hour and 3 in the 15.00 hr - who is right? Can you help ?
Thanks
@GWRHelp It’s disappointing that Sunday’s timetable hasn’t been published but when you direct us to National Rail to check if our train will run or to make other arrangements I seem to get directed back to GWR - it’s a vicious IT circle! Any ideas on how I can find out?
@BritishGasHelp Smart meter fitter didn’t turn up on Saturday, can’t get through on phone today (your computerised phone assistant is useless). How do contact the smart meter dept?