TFL Customer Hell

A Twitter account for the unheard voice of the daily London tube commuter.

[Jack @JackBurgess93]

.@metline reducing services is absolutely the right thing to do. But is it too much to ask that the info online/at stations bears some relation to reality?
I do actually need to be able to plan my journey to the hospital.

[C.O @ConorO321]

Meant to be social distancing so @metline run a reduced service so now the train is busier and you now physically can’t distance yourself where’s the logic 😂😂

[Tema :) @xTemaa]

@TfL @metline Tubes are overpacked and overcrowded again! I feel even less safe now with the reduced service. I’m an NHS worker so I HAVE to use the tube to get into work! Thanks again, TFL.

[Martina Joyce @martinabjoyce]

@metline what trains have been cancelled from Uxbridge this morning? 10 minute wait for Eastbound #metline this morning no information...why

[Luke Baldwin @LRPBaldwin]

@metline @TfL how can you have over a 20min wait between Watford trains during rush hours? Appalling....this one better be free. 🖕🏻

[AK @fak316]

@jubileeline is @metline impacted by this points failure at neasden?

[AL @AlecMLyons]

@metline @DarrenPipe3 Hi, are you able to let us know the cause of the disruption and if it has cleared yet? Are there any knock on effects or trains being taken out of service?

[Mark Broadbent @MarkBroadbent76]

@metline You guys operate the worst run line on the entire network!! Always problems, and do us a favour, tell you drivers to communicate when we are stuck motionless! Really bad guys,serious.

[Helen Clark @hc_tigger]

Well that's a new one, my @metline train is terminating at Ruislip due to late running. I ONLY WANT TO GET TO WORK. 😡

[taouxis jo @jo_taouxis]

@metline just wondering where trains to uxbridge are this morning? All the scheduled trains never came, currently waiting on Harrow on the hill for ever, no informations on your status for any delays.

[DSS @D10_SS]

@metline fancy running a service from uxbridge?

[Moo @moospeakshere]

@metline is there a reason the Met delays aren't being reported this morning between Uxbridge and Harrow? @TfL

[thfc89 @cr389]

@metline 07:13 Aldgate semi-fast from Northwood Hills is an all stations to Harrow on the Hill for the second day running. Board still said Aldgate Semi-fast but train says otherwise. No information as to why??

[Roast Dinners In London @roastdinnersldn]

@moospeakshere @metline @TfL The new policy is to lie to customers.

[Sahina @Line_Reader]

I spend more time tweeting @metline for their lack of any trains every DAMN morning than I do actually getting on their trains 🙂🙂🙂

[DSS @D10_SS]

@TfL @metline That’s a direct contradiction of what your platform staff said at Uxbridge. After waiting 19 minutes for an eastbound, the first one is terminating at Harrow on the Hill.
Given I waited, I know there have been cancellation. How can you not know about this?

[DSS @D10_SS]

@metline ‘We’ve has several cancellations despite advertising a good service’ - just heard at Uxbridge.

[Bankzzy... @bankzzywfcffc]

Absolute f'ing joke at Farringdon...packed platform...next train was 3mins away....8 mins later it turns up...who know when the next @metline will show up!