ThredUp

Fashion, meet Forever
Buy, sell, and explore your secondhand style

Contact us @thredUP_support!

[ThredUp @ThredUp]

@meganVanDiver @JenniKayne Thank you for sharing your feedback with us, and we sincerely apologize for any inconvenience this may have caused. To help us resolve your issue quickly, please send us a direct message with more details so our team can assist you as soon as possible.

[ThredUp @ThredUp]

@andy_linds Hello there! We are sorry to hear you experienced issues checking out. We see you’ve already received assistance from our Support Team. If you still need any help or have additional questions, please feel free to send us a DM.

[ThredUp @ThredUp]

@JustbLisa Hi there Lisa! We are sorry to hear about your experience. Please send us a DM with your ThredUp email for further assistance. We look forward to hearing from you!

[ThredUp @ThredUp]

@AN21490 @thredUP_support @ThredupCS We apologize for the delay and appreciate your patience! Our team has followed up with you via email and SMS with an update.

[ThredUp @ThredUp]

@rsjt We’re sorry to hear this and appreciate you sharing your feedback. We aim to be transparent on our process and want our customers to feel confident using our platform. We’d like to learn more about your experience and see how we can help. Please send us a DM!

[ThredUp @ThredUp]

@Jayajudkhshs @AGRobBonta Thank you for bringing this to our attention! Please send us a DM so we can review and assist you further.

[ThredUp @ThredUp]

@KMRAPanMedia We're very sorry for any delay in our customer service response. Please send us a direct message so we can review your issue and work on a resolution as soon as possible!

[ThredUp @ThredUp]

@n_elyse Hi Nicole! Thanks so much for your feedback. Great news—you can now schedule a Courier pick-up for your cleanout on Android devices and our website. If you have any other issues, please DM us so we can help!

[ThredUp @ThredUp]

@Rustadest2013 Hi there! Thank you so much for your feedback, it really helps. Since different filters can give different results, we recommend trying a few to see which works best for you. If you need help or have questions about our filters, please don't hesitate to DM us. We're here to help!

[ThredUp @ThredUp]

@KMRAPanMedia Hello there! We’d be happy to review this with you further. Please feel free to send us a DM.

[ThredUp @ThredUp]

@HieronymousBich We're so sorry for the confusion! Please send us a DM and we would be happy to take a closer look into this. 💚

[ThredUp @ThredUp]

@ChloDubs @thredUP_support Thanks so much for your feedback. We love this idea, we’ll be sure to pass your suggestion along to our team. We really appreciate you taking the time to share this with us!

[ThredUp @ThredUp]

@happyhomemakerr Thank you so much for sharing your suggestions! We’ll make sure to pass them along to our Product team for future consideration 💚

[ThredUp @ThredUp]

@bloozers2020 We're sorry to hear that you received an item that may not have matched our description. Can you please DM us with the email you use with ThredUp, your order number, and a description of the item? So sorry about this, and looking forward to making it right for you!

[ThredUp @ThredUp]

@Golfgirl9424 @couponfollow Current sales and promotions can vary by account and item eligibility. Please log in to your ThredUp account to view any active sales or discounts available to you. Any eligible promotions will appear in your account while browsing!

[ThredUp @ThredUp]

@WontGtFooledAgn Thank you for bringing this to our attention! Since some of the needed information is account-specific, please send us a DM with your ThredUp email so that we may look into this further. We look forward to hearing from you!

[ThredUp @ThredUp]

@bitchimfedup @thredUP_support We’re truly sorry to hear about your experience. We quality check all items before listing, so it’s concerning to learn we missed the mark this time. Please DM us your order details so we can resolve this. Thank you for bringing it to our attention.

[ThredUp @ThredUp]

@NeedsYell28531 @thredUP_support Thanks for sharing your feedback! We work hard to list item details, including measurements and materials, as accurately as possible. If something doesn’t match the description or you notice an error, please message Customer Support in the app. We’re happy to help!

[ThredUp @ThredUp]

@maccormackd @goodhousemag We’re truly sorry to hear about your experience and want to help make things right. Please send us a DM with more details about what happened so we can look into this further and provide the best possible assistance. Thank you!

[ThredUp @ThredUp]

We are so excited that ThredUp's Resale-as-a-Service has been named a winner in @goodhousemag's 2024 Sustainable Innovation Awards in the apparel and footwear category!

Check out the full list of this year's winners here ➡ https://t.co/zKcsVaDuWo