Timothy Marsh

Personal Trainer & Lifestyle Consultant Working with individuals to lead healthier lifestyles. - Nutrition - Training - Bodybuilding - FatLoss #FitFam Avi is me

[Timothy Marsh @timothy_marsh]

@OctopusEnergy I have received your email and responded. You still don’t understand the complaint. The meter doesn’t physically record the electricity being used. It shows 1kwh for overnight charging when we used 20kwh and then you charge us something different again! EV install didn’t show up!

[Timothy Marsh @timothy_marsh]

@OctopusEnergy absolutely dreadful customer service. They have been unable to sort out a faulty meter for nearly 7 weeks despite supplying them with photographic proof. They won’t actually admit there is even a fault! Waiting for 8 weeks to go to the ombudsman!!

[Timothy Marsh @timothy_marsh]

@ShellEnergyHome useless company that has taken over my account from green energy & put it in someone else’s name! Now won’t talk to me as I am not the account holder, seriously!!

[Timothy Marsh @timothy_marsh]

@Circulon purchased a set of frying pans, they arrived damaged but no one is responding to my emails. It’s been 10days now. Phone line doesn’t work either

[Timothy Marsh @timothy_marsh]

@CirculonUK purchased a set of frying pans, they arrived damaged but no one is responding to my emails. It’s been 10days now. Phone line doesn’t work either

[Timothy Marsh @timothy_marsh]

@Anolon @rlfromm I am glad you have had more luck then me. They have agreed to replace mine but take 3 weeks to respond to each email. Going back to 14th November.

[Timothy Marsh @timothy_marsh]

@ContactKingston my potted living fir tree was taken this morning by mistake from my front garden by the Christmas tree collection people. How to I go about claiming for this?

[Timothy Marsh @timothy_marsh]

@ContactKingston I can’t believe you have just taken our potted living Christmas tree from our front garden!! We just purchased that this Christmas!! Where do I complain for reimbursement?

[Timothy Marsh @timothy_marsh]

@Festool_GB purchased a circular saw in April and uploaded my receipt for a free battery a few days later and heard nothing???

[Timothy Marsh @timothy_marsh]

@ThreeUKSupport You must understand this is not a one off complaint. This is 3 separate (weeks apart) communications I had with three and shocking customer service on all 3 occasions. I wouldn’t react after 1 bad experience I gave you 3 chances and several hours of my time!

[Timothy Marsh @timothy_marsh]

Three has declined in customer service and is now no better then the rest. That was the 1 main thing they had over the other UK providers what a shame. @ThreeUK @ThreeUKSupport

[Timothy Marsh @timothy_marsh]

@ThreeUKSupport ...it’s the customer service that use be above above a beyond the other networks. Now it’s just as bad. I shall move both my other contracts, my partners and my sisters away from three tomorrow. Then I have a further 2 contracts I can move away from u. So that cost u 7 contracts

[Timothy Marsh @timothy_marsh]

@ThreeUKSupport That’s fine but why did he waste my time and lie to me just to sell a phone. If he asked I have another business that’s been trading 6 years. The point is the service both in store and on the phone was shocking. Wasted my time

[Timothy Marsh @timothy_marsh]

@ThreeUKSupport ..account? NO. “Yes you want to go ahead. NO “so you want to wait until you have trading 3 years” Yes it’s a company expense I have a personal phone and iPad with three. So I need to expense this one. End So every new business has to wait 3 years for a phone 😂😂😂 seriously

[Timothy Marsh @timothy_marsh]

@ThreeUKSupport “I must tell you that you can not use a business account or card to pay for the phone now or in the future you need a business account but as you have only been trading 18months you will have to wait until you have been trading 3 years” “do you want Complete it on your personal..

[Timothy Marsh @timothy_marsh]

@ThreeUKSupport Went into store to get existing customer deal useless and slightly shocking service, went online filled out forms and unable to process! Called three direct and the sales man just wanted to sell the phone and lied to get the deal done! Pulled out at the last minute as I was right