Vishnu Narayanan(vn)

Figuring out the questions | Programmer @chatwootapp

[Vishnu Narayanan(vn) @v_shnu]

Ever wondered how days disappear before your eyes ? Routine.

[Vishnu Narayanan(vn) @v_shnu]

Time for something synchronous #chatwoot

[Nandkishor @devops_nk]

DevOps engineer using Claude Fable 5 to fix syntax error in YAML

[Chatwoot @chatwootapp]

We are hiring a Customer Success Associate at Chatwoot.

You will work with new customers from day one, help them get started, understand where they are stuck, and make sure they get the most out of Chatwoot.

If you enjoy talking to customers and working at the intersection of support, growth, and product, we’d love to hear from you.

[Pranav @pranavrajs]

Introducing Faultline

An open-source AI agent for infrastructure debugging.

- Ask your questions in plain English, get root cause analysis
- Queries New Relic, Sentry, AWS, GitHub, and PagerDuty autonomously
- Cross-references metrics, errors, deploys, and logs

Connect your monitoring stack and let it investigate. Fully open source.

[Vishnu Narayanan(vn) @v_shnu]

We’re currently seeing degraded performance on @chatwootapp due to an ongoing issue affecting AWS services in us-east-1 region.

Our team is actively monitoring the situation and working to minimize any impact.

https://t.co/8vhiGstWTk

[Chatwoot @chatwootapp]

Did you see the Chatwoot truck in SF today?

[Chatwoot @chatwootapp]

25,000 stars on GitHub! Thanks to everyone who made this possible.

[Pranav @pranavrajs]

Thank you for being useless @heroku. Acknowledging an issue after 4 days. We moved out.

[Chatwoot @chatwootapp]

Our infrastructure provider, Heroku, is currently experiencing issues, resulting in degraded performance on Chatwoot.

We apologize for the inconvenience and appreciate your understanding. Our team is actively monitoring the situation and will keep you updated.

You can subscribe to updates here: https://t.co/ypvu9P8Unw

[Vishnu Narayanan(vn) @v_shnu]

when you deploy your status page on the same infra
#heroku #uptime

[Vishnu Narayanan(vn) @v_shnu]

#chatwoot #opensource

[Pranav @pranavrajs]

We’ve been working on making our copilot better. We wanted to solve a lot of our internal use cases with it.

Most copilots for support we saw, focused only on rewriting replies or looking up documentation, but the work in support often involves looking for context and taking action.

We started with solving 3 things:

- While handling a conversation, I wanted to know: Have I talked to this customer before about a specific topic, in any of the past conversations?

- If there is a bug, I want to validate whether similar issues are reported in Linear.

- Can I search through my data to find things like customers with certain traits or conversations that mention something specific? For example: Who are all the customers who reached out to me in the last 10 days, and how many of them were enterprise customers?

We started building something that could do these. Pretty simple: Look things up and connect to tools.

It’s already working with Linear. Stripe and Shopify are under development. We’re adding more. Let us know what you’d find useful.

If you’re building support workflows or thinking about agent tooling, I’d love to hear how you’re approaching it.

[Vishnu Narayanan(vn) @v_shnu]

#hiring #chatwoot #opensource

[Pranav @pranavrajs]

Since day one, all of us founders have been personally handling support for Chatwoot. It’s been a great way to see firsthand how people use (and sometimes struggle with) our product. But now, with 600+ conversations a week (even after our bot steps in first) we’re stretched thin.

We’re looking for someone who loves helping people and wants to improve the product along the way. You’ll work closely with us founders to tackle questions, share feedback, and shape what’s next for Chatwoot.

If you think you’d be a good fit and send us your resume.

[Muhsin K @muhsin_keloth]

After 5 years in production, we've successfully migrated our mobile app from React Native CLI to Expo. Huge shoutout to the @expo team for developing such an amazing ecosystem. Managed to migrate everything in just 1 week!

[Shivam Mishra @Scmmishra]

Got some time this morning so I finally deployed this https://t.co/6DWO3bmahi

It (mis)uses the DNS protocol to check a provided IP address against Firehol Level 1 list and known datacenter IPs, great for bot filtering

[yetone @yetone]

vs avante.nvim (claude-3.5-sonnet) 🥰

Project URL: https://t.co/fiT1Fhv9DK

[Vishnu Narayanan(vn) @v_shnu]

20000.0000000000

[Chatwoot @chatwootapp]

We’re absolutely thrilled that Chatwoot has joined the 20k stars club on GitHub!

20,000 people, that’s:
200 fully booked movie theatres
100 Airbus A320 planes
250 fully packed subway cars
40 sold-out rock concerts
10 large tech conferences
A literal small town

You all are amazing!

[Pranav @pranavrajs]

Something's brewing 👀

[Vishnu Narayanan(vn) @v_shnu]

made a single page to get an overview of different channels covering election news
https://t.co/BHhWxWEjLS

PS: if the punycode domain fails to render
https://t.co/BHhWxWEjLS

#Election2024 #kerala #india

[Vishnu Narayanan(vn) @v_shnu]

Miles`ton`e #chatwoot #opensource

[Sojan Jose @sojan_official]

Cutting the 100th release for @chatwootapp .
https://t.co/MRM4423l0h

😍 #chatwoot #opensource #GitHub

[Pranav @pranavrajs]

I knew that @chatwootapp had a strong following in Brazil, but I never realized how big it actually is.

I recently stumbled upon a WhatsApp group dedicated to Chatwoot with around 950+ members (one of the largest I know, second only to @ycombinator founders group)