I request @AmazonIndia@AmazonHelp to urgently:
1️⃣ Investigate how my laptop was marked delivered when I did not receive it.
2️⃣ Provide the investigation findings in writing.
3️⃣ Clarify and correct the incorrect claim regarding “multiple refund requests.”
4️⃣ Process my full refund of ₹68,990 without further delay.
This issue has caused me considerable stress, inconvenience and financial loss.
I have trusted Amazon as a customer, but this experience has been extremely disappointing.
I am not asking for excuses. I am asking for my money back for a product I never received.
#Amazon #AmazonIndia #AmazonHelp #Refund #CustomerService #ConsumerRights
@AmazonIndia@AmazonHelp — URGENT ESCALATION
My ASUS Vivobook S16 laptop order worth ₹68,990 is showing as DELIVERED on 26 August 2026, but I have NOT received the laptop.
I have been continuously following up with Amazon since 26 August, but despite repeated complaints, I am still waiting for a proper resolution.
₹68,990 has already been paid, but the product has not been received.
Order No.: 404-8258665-2925105
Please investigate this urgently and resolve the matter.
On 4 September, I spoke with Amazon Customer Service agent regarding the investigation into my case.
I was informed that I had requested multiple refunds. This is completely untrue.
I strongly object to this statement and request Amazon to verify its records and provide a written clarification.
My concern is straightforward:
➡️ Laptop not received by me
➡️ Order marked as delivered on 26 August
➡️ ₹68,990 already paid
➡️ Repeated follow-ups since 26 August
➡️ No satisfactory resolution so far