Steven Mead

[Steven Mead @we51ste]

@GoDaddyHelp @GoDaddy @GoDaddyHelp @GoDaddy I'm a customer since 2006. However, I’ve now been without email for 12 days following an issue reportedly involving Microsoft.
Despite multiple calls, I’ve received no clear explanation, restoration date or meaningful escalat

[Steven Mead @we51ste]

@GoDaddyHelp @GoDaddy I'm a customer since 2006. However, I’ve now been without email for 12 days following an issue reportedly involving Microsoft.
Despite multiple calls, I’ve received no clear explanation, restoration date or meaningful escalation.

[Steven Mead @we51ste]

@VirginMedia well I've been a customer for a couple of days and your system wont accept my valid email address. I'm unable to set up a MyVirginMedia account. Wasted 4 hours trying to resolve it. No one cares. No one can help. The "-" in my email works everywhere else. F=Fail.

[Steven Mead @we51ste]

So please be carefull check your bills, check your bank statements. Don't rely on the mobile industry 0 charges.
I also think the news @BBCNews, @itvnews, @Channel4News, @SkyNews & @GBNEWS should also run this story to help raise public awareness & put a quick stop to this SCAM.

[Steven Mead @we51ste]

WARNING: Sony PlayStation UK PSN Network / Mobile Fraud.

Well to say I'm in a bad mood would be an understatement. Just went onto my on line banking and noticed that EE have taken out £280 which is strange as usually the charge for the 3 mobiles is usually £35.

[Steven Mead @we51ste]

So I phoned EE Store and asked why it was so high, apparantly my daughters mobile made £240 worth of game add ons on the PlayStation Network Store.

My playstation has not been turned on since early July. When I turned it on today it needed to update to V12 firmware 12 Sept.

[Steven Mead @we51ste]

I should have read the small print, as if it's my fault.
That's something that I think @Ofcom should address. I think @itvMLshow Lewis should also take this up to raise public awareness of this Scam and the mobile industry's response to it.

[Steven Mead @we51ste]

I thought I was being prudent when I set up the mobile contacts. I set a 0 spend limit on all accounts So I knew I would only be charged the same each month with no surprise charges. I mentioned this, EE's response was 0 charges doesn't mean 0 charges.

[Steven Mead @we51ste]

The Fraud & then they would take it up with @PlayStation.
They were adamant that they could do nothing more at this point in time.

[Steven Mead @we51ste]

They then told me the advice from the 2nd agent was wrong, they cannot refund with a crime number. They told me @Sony will need to refund me.

I don't have a contact with Sony & mobile. My mobile contract is with @EE.
As they have taken the money, I thought they should refund.

[Steven Mead @we51ste]

I then phoned #EE back with the crime number. When Ispoke to the agent 3 they were not initially aware of this scam, but after I explained what had happened he spoke to the manager who said yes this is a new Fraud they are seeing.

[Steven Mead @we51ste]

I tried the @Sony link but it was just an automated response bot that said no agents available @ weekend.

So I then contacted Action Fraud and got a crime reference number.

[Steven Mead @we51ste]

Tried contacting @PlayStationUK the number was invalid so I called @EE back. 2nd agent was friendly advised Sony don't have a phone # you have to go through a Web link which they provided. Also told me if I reported it to Action Fraud & get a crime # they would refund the fraud.

[Steven Mead @we51ste]

I know we was out during the time the charges were made at a birthday celebration do it was definitely not my daughter
So these purchases are nothing to do with us.
During my first @EE conversation they mentioned this is a known Fraud and gave me @Sony UK PSN support number.

[Steven Mead @we51ste]

The daughters mobile phone # has been used but she has not received any texts or notifications regarding these purchases.

The time the daughters mobile number was used to make the 4 purchases of @psn Game add ons were made over a 10 minuite period on the 3rd of November.

[Steven Mead @we51ste]

So it's nothing to do with my PlayStation or PSN accoun My daughter has a child login er my parent account so she could not buy anything. Also my @PlayStationUK account is not linked to a mobile phone for payment

[Steven Mead @we51ste]

@All I've previously logged #14757375
You cancelled one of the duplicate bookings. Which was made because your system reported the first booking failed due to your server maintenance. However, I've not been refunded for the canceled duplicate. Can you please process my refund?

[Steven Mead @we51ste]

I just entered @AutoTrader_UK’s monthly️ #ElectricCarGiveaway & you can too! This month’s prize is a Peugeot e-208 ! It’s free to enter & you have until 31st July. All information (including Ts&Cs) can be found here: https://t.co/AwgQQCmHjS

[Steven Mead @we51ste]

@mattletiss7 Sounds like that teacher is a bully. Believe my idealogy or else I'm reporting you..... I know how needs reporting and it's not the kids.

[Steven Mead @we51ste]

@RAC_Care When I logged the complaint the email states "We'll ring or write regularly, to keep you upto date." Just 1 email after 20 working days 36 since the breakdown and that was just to say we need another 20. For me that's not good enough. How, have I been regularly kept upto date?

[Steven Mead @we51ste]

@RAC_Care I have to comment on the worst service I've ever had in my 50+ years. RAC left me & my young familly on the side of a Welsh mountain for 23 hours. No updates I had to chase. No escalation call back. Holiday ruined. Out of pocket. Complained 20 days ago still no answers