@swingperfector So sorry to hear that! In the event that an order is lost in the mail, we will of course replace it or provide a refund. Please contact us at [email protected] so we can look into it for you.
@TortoiseTrainer Hi there! Unfortunately customs fees vary so widely that they're difficult to predict, but we do recommend our international customers take advantage of our bulk deals, since some of them qualify for free shipping. That way you order less often and risk customs fees less often.
@RuthSilver So sorry to hear that Ruth! I see that you've already spoken to someone and your refund has been issued. Refunds take 3-7 business days to post to the method of payment (an unfortunate feature of the bank process).