whyhammoud

Disrupting Healthcare in MENA @ MEDOC

[whyhammoud @whyhammoud]

@mathio28 @heroku @herokustatus around 30 minutes ago

[Rihan Farman @rihanfarman]

@heroku we deserve full transparency on what’s happened over the last 2 days. What caused the disruptions? What are you doing to prevent this from happening again? It's time to own up and provide clear answers. Your customers rely on you! @andyinthecloud @herokustatus

[Mateusz Juraszek @JuraszekMateusz]

Our applications were heavily affected for over 9 hours in total over two consecutive days. I think we deserve transparency.
@heroku @herokustatus @asksalesforce please provide answers to following questions:
1.What happened on 08.10.2024?
2.Why did it happen?
3.What actions have you taken to prevent reoccurrence? (that did not work)
4.Why did your status page show the issue 1.5 hours after it started? (The problem started at 4:27 PM UTC, and it was noticed and reported on the status page at 6:10 PM UTC)
5.What was the scope of the outage?
6.What happened on 09.10.2024?
7.Why did it happen?
8.What actions have you taken to prevent recurrence (and will it be effective this time)?
9.Why did your status page show the issue 40 minutes after it started? (The problem started at 1:06 PM UTC, and it was noticed and reported on the status page at 1:46 PM UTC)
10.What was the scope of the outage?

[whyhammoud @whyhammoud]

@jesstyping @nunotomas @JuraszekMateusz @heroku @digitalocean @render I've switched to digital ocean last night. But I'm willing to explore other options like render at the moment!

[whyhammoud @whyhammoud]

@nicocary @robaldred @JaimeIniestaDev @willtew @heroku @digitalocean glad i did this yesterday!

[whyhammoud @whyhammoud]

@andyinthecloud @heroku @Devoxx I hope they discussed the unacceptable downtime that occurred yesterday

[Aghamyr @Aghamyr]

@heroku Hi, could we have a post-mortem of yesterday's incident, why did it take you 1h+ to report the ongoing incident ? Why did it take almost 5h to resolve it ?
What happened and what measure did you take to avoid this from happening again.

[whyhammoud @whyhammoud]

@herokustatus That's it? this is all we get?
What was the issue?
How will you fix all the broken trusts with our customers? 4+ hours downtime.. insanity!
@salesforce @heroku

[whyhammoud @whyhammoud]

@dbdebarros @digitalocean @heroku annoying part is that now i have to move 300 subdomain configs to DO, i hope i can find an API that lets me do that

[whyhammoud @whyhammoud]

Currently migrating to @digitalocean after 3+ hours of downtime in @heroku and zero communication! #heroku #digitalocean #PaaS

[whyhammoud @whyhammoud]

@robaldred @herokustatus no, and currently working not to be on heroku at all.. already migrated some of our frontend apps to @digitalocean

[whyhammoud @whyhammoud]

@asksalesforce can you at least communicate the issue with us? estimate time to be up and running again? is it possible and how can we maybe switch to another region until the issue is fixed?

[whyhammoud @whyhammoud]

That’s it. After over 3 hours of downtime, we’re officially done with @heroku. We can't afford to keep our business at the mercy of a platform that can’t ensure stability or even communicate issues in a timely manner. @herokustatus @salesforce

[whyhammoud @whyhammoud]

@heroku @herokustatus @salesforce Our business demands reliability, and this outage was the final straw. Time to move to a platform that takes uptime seriously! #heroku #herokuoutage

[whyhammoud @whyhammoud]

@InharAldalur @heroku i had an incident 2 months ago with theri heroku postgres.. with 2 major incidents and downtime, its time to leave heroku once and for all!

[whyhammoud @whyhammoud]

@acoelhosantos @heroku @herokustatus completely unacceptable.. i don't have no info to communicate with our customers.. for them, our system is down.. i have no idea how we are going to fix the broken trust! 3 hours, WOW

[whyhammoud @whyhammoud]

@JuraszekMateusz @heroku @herokustatus unbelievable! i wonder if they will provide us a proper explanation at one point!

[whyhammoud @whyhammoud]

@asksalesforce @asksalesforce @salesforce @heroku @herokustatus how is this response helpful really?? heroku status has been sharing the same message since the start of the incident!!!

[whyhammoud @whyhammoud]

🚨 Almost 2 hours of downtime on Heroku and they didn’t even report the issue on the status page until an hour after it occurred?! This is unacceptable! @heroku @herokustatus @salesforce