Ann

Software engineer in Fintech

[Ann @Ann61539270]

@DanielPHarrison @ItsOLY @BootsHelp @BootsUK @BootsUKNews @WhichUK It is tough to deal with Boots! The amount is huge. Same, my issue also started around the same time, in early Oct.

[Ann @Ann61539270]

@BootsHelp @BootsUK @BootsHelp @BootsUK, you did not even bother with this. Unbelievable, and really shocked.

[Ann @Ann61539270]

Shocked by @BootsHelp @BootsUK. Ordered 2 items (£150 each), but the box had ONLY 1. Boots says both packed, meaning it was stolen/tampered with in transit. Delivery photo shows 2 different tapes! Yet they rejected my claim. How is this acceptable? Forcing me to take a £150 loss

[Ann @Ann61539270]

@mumderbyshire unfortunately cant, i bought it with gift card

[Ann @Ann61539270]

@mumderbyshire paid with gift card, unfortunately cant do that

[Ann @Ann61539270]

@iamonabeach @BootsHelp @BootsUK Unfortunately I’m paying with gift card so causing this issue now.

[Ann @Ann61539270]

@seakittenone @BootsHelp @BootsUK proof of delivery from royal mail

[Ann @Ann61539270]

@funkomi Yeahhh I didn’t know their customer service is so bad. I paid via gift card so I could not do the chargeback. I wish I’m not paying with gift card now.

[Ann @Ann61539270]

@Shepplar @BootsHelp @BootsUK It is impossible to be 301g; for the two items, it must be above 5kg.

[Ann @Ann61539270]

@jeanettem749808 @BootsHelp @BootsUK Can't, paid with gift card.

[Ann @Ann61539270]

@St_George_2 @BootsHelp @BootsUK Yeah have done that. No response from boots either. Still waiting to see if there is any response.

[Ann @Ann61539270]

@Shepplar @BootsHelp @BootsUK The parcel’s weight is not accurate. They are putting 301g for the label. For the two items, it should be 5-7kg. So they put it wrongly since dispatched. I have called royal mail and was told that their record also is 301g, and no other weight measured during the process.

[Ann @Ann61539270]

@mikepower1871 @BootsHelp @BootsUK Thanks! Yeah I being dumb noticed this after I have sent my email and phone number, but have deleted the message and block calls or email from someone who is acting as boots now.

[Ann @Ann61539270]

@carlmcmull @BootsHelp @BootsUK Have you done this before? I’m considering it. Will there be too much hassle?

[Ann @Ann61539270]

@St_George_2 @BootsHelp @BootsUK Yeah I tried to email the ceo, director and different c-suite people last weeks, and all of them are not replying.

[Ann @Ann61539270]

@stevexn1 @BootsHelp @BootsUK Boots has rejected my claim and making it final. Putting it here to see if anyone has similar experience and how they resolve.

[Ann @Ann61539270]

@CharlieSimmurn @BootsHelp @BootsUK I only have contract with boots, not Royal Mail. So only boots can claim Royal Mail if things are stolen during the process.

[Ann @Ann61539270]

@andrewbowes @BootsHelp @BootsUK That’s not possible because I have paid with gift card.

[Ann @Ann61539270]

@LinRich182701 @BootsHelp @BootsUK That’s not possible because I have paid via gift card.

[Ann @Ann61539270]

@ItsOLY @BootsHelp @BootsUK @BootsUKNews Exactly, I really hope they can review this properly. If the item genuinely weren't missing, I certainly wouldn't spend this much time disputing it with them. I'm honestly shocked by their attitude, as this is the first time I've ever had an issue like this.

[Ann @Ann61539270]

@ItsOLY @BootsHelp @BootsUK @BootsUKNews @WhichUK Thank you very much! This will be really helpful. Yeah they made their decision final and close it, email them and call them all response is like final, we can’t do anything that kind of attitude which is really frustrated.