BigChillard

Passions: specialty coffee. music.

[BigChillard @BigChillard]

@imjohnjackson @ckorffux @usersnap @usersnap is def a good option: collect active (pop-ups) and passive (side button) feedback. also, schedule interviews, and get annotated screenshots or screen recordings (video + voice feedback)

[BigChillard @BigChillard]

get @Atlassian products in the mix when reporting #bugs and sending them to @Jira

and oh btw, you'll see screen recordings when you do so 🤩

[Usersnap @usersnap]

Screen recording a bug without a tool and sending it to Atlassian Jira was never easier with the new video screen recording feature of Usersnap 🎦 https://t.co/TbPsLJmFwj

[BigChillard @BigChillard]

#webinar #Feedback @cxchronicles

[Usersnap @usersnap]

Alert! Digital fireside with Adrian Brady-Cesana from CXChronicles (the Customer Experience Optimization Company) in our Feedback Tribe. April 7th, 2021 5pm CET

He’s a CX expert with many years in the industry.

Register your seat at https://t.co/0Re6qNPh6o

[BigChillard @BigChillard]

outstanding advice on #Feedback. thanks a ton @FSonnenberg

[Frank Sonnenberg @FSonnenberg]

Download This Poster For Free. ➤ https://t.co/KrK28yS0Kp | By Frank Sonnenberg | #FrankSonnenbergOnline #Feedback

[BigChillard @BigChillard]

Great piece by our own
@webcms
(Head of Growth, Klaus-M.) many thanks to @CMIContent

#LeadGeneration #contentmarketing #contentcreation #ebook

[Usersnap @usersnap]

@Usersnap’s #content lead engine generated five times more product trials than its blog-only approach, says @webcms via @CMIContent. Read how > https://t.co/OlXMsOvK3t

[BigChillard @BigChillard]

@ProdMgmtToday @usersnap great piece 🙃

[BigChillard @BigChillard]

check out the #webinar in the thread 😎 #customercentric #CX #NPS

[Usersnap @usersnap]

Last week we ran a quick poll at our "Break Silos for CX" webinar about #NPS, and the result looks like this. In connection to today's #FeedbackFriday challenge, share how NPS helped your organization to be more #CustomerCentric OR why you think it's a vanity metric?

[BigChillard @BigChillard]

"Once we had sufficient quantitative data, using the ChartMogul dashboard and direct qualitative feedback from our paying customers, it was time to combine them to identify the primary root causes of churn."

@ChartMogul is a game-changer!

[Usersnap @usersnap]

Many thanks to @ChartMogul for our latest guest article, fresh out today!

@webcms talking about #churn and #Feedback, and how they helped us build better #products.

#CustomerFirst and #DataAnalytics FTW.

https://t.co/E7KChgvy23

[BigChillard @BigChillard]

@usersnap @ChartMogul @webcms outstanding piece. just read it myself. highly recommended!

[BigChillard @BigChillard]

@DesignerxDave @usersnap point well taken 😃

[BigChillard @BigChillard]

@EmmaDan93684495 @usersnap Bringing #customerexperience full circle and making it truly actionable for you and your team. Now that is a challenge. I feel grateful that this is what we work on @usersnap

#CX

[BigChillard @BigChillard]

Being customer-centric means I need to take their concerns, and make them actionable for my colleagues and myself.

#CX #customerexperience

come check out what's cooking on the Feedback Tribe ->

https://t.co/2QIzsWIKOy

[Usersnap @usersnap]

Feedback Friday Challenge 💬 Start typing “Being customer-centric means I need to …” and see what words autofill suggests you. Or tell us what's the first word that comes to mind?

[BigChillard @BigChillard]

both great pieces and truly enjoyed them both 🎯

#CustomerFeedbackByEverythiiiiing

#CustomerExperience

#CustomerServiceWeek

#CustomerServiceWeek2020

[Usersnap @usersnap]

What's cooking in the #FeedbackTribe this week? We're discussing @annettefranz's new article "Communicating your intended #CX" and watching Café com CX feat. @ijgolding and @ClareMuscutt! Come join us 👉https://t.co/zWxg5ouRKP

[BigChillard @BigChillard]

Listen to "Haymo Meran & Gregg Weisstein - Small Business Digest Ep 62" by Small Business Digest via #spreaker https://t.co/OB7YORglLw

@haymomeran @2sbdigest

#SmallBiz #Feedback

[BigChillard @BigChillard]

the #FeedbackTribe is amazing when you're looking to share your experiences. for #CX #uxdesign and #CustomerService folks out there 😎

[Usersnap @usersnap]

Looking for a community of #CustomerCentric #UserDriven #CX #UX people? The #FeedbackTribe is the hub where we talk about making #CustomerFeedback the center of our business. Join us! https://t.co/yRjqGiqP6S

[BigChillard @BigChillard]

“...Usersnap helped us shorten the customer support cycle and thus plays an important role in maintaining and improving the usability of our product.” — @canva

#uxdesign #uat

[Usersnap @usersnap]

know your users better, and make feedback actionable

a great piece by @uxmovement on how we help folks in #uxdesign manage their #Feedback

#ux

https://t.co/pxBIh8aSKj?

[BigChillard @BigChillard]

love this article. we are the snappiest when it comes to #CustomerFeedback

#CX #CustomerExperience

[Usersnap @usersnap]

#CX wins the day every time. Make a difference for your #CustomerExperience by having a read on @uxmovement about us. Great post!

[BigChillard @BigChillard]

@allthatsaas , the dark horse of #SaaS content. Watch out for them!!

#CustomerFeedback #CustomerService #CustomerExperience

[Usersnap @usersnap]

We made the top of the list for best #customerfeedback software in 2020 🚀

https://t.co/Tzxk4T0IfU

Shoutout to @allthatsaas for their great work. They are taking the SaaS content game by storm since only late 2019.

#CustomerExperience #SaaS #CustomerSatisfaction #Feedback

[BigChillard @BigChillard]

it truly was a great event and there's still time to watch all the videos

[Usersnap @usersnap]

7% of brands observed had a follow-up within 90 seconds with regard to #LiveChat from @SixPeppers at #UsersnapSummit20. Outstanding #Insights

[Usersnap @usersnap]

In 6 minutes, @adamtoporek will join the #UsersnapSummit20 for a special #interview with @BigChillard on hassle-free #customerjourneys.

Hitting the homestretch soon here -- keep watching!

#CustomerService #CustomerSupport #CustomerSuccess
https://t.co/WuY4vthOoF