Family Brankin

Occasional tweets from Mr or Mrs B

[Family Brankin @BrankinFamily]

@TfL Thanks. Arrived h&h before you message. Got off and asked for help. Going to Paddington and back would have added too much time to an already delayed journey.

[Family Brankin @BrankinFamily]

Cc @TfLAccess

[Family Brankin @BrankinFamily]

@TfL currently travelling Reading to LHR. H&h and Southall lifts out of order. Where can I change for step free access?

[Family Brankin @BrankinFamily]

@TfL Hello, can you help with this? Do I need to go all the way to Paddington? @TfLAccess

[Family Brankin @BrankinFamily]

@TfL 2

[Family Brankin @BrankinFamily]

@TfLAccess Hello? Can you help with this? Do I need to go all the way to Paddington?

[Family Brankin @BrankinFamily]

@TfL currently travelling Reading to LHR. H&h and Southall lifts out of order. Where can I change for step free access?

[Family Brankin @BrankinFamily]

@GWRHelp That's really helpful, thank you

[Family Brankin @BrankinFamily]

@GWRHelp are you able to help with this query?

[Family Brankin @BrankinFamily]

@transport_wales hello, I just wanted to check what platform the 11:43 and 12:09 from Hereford come into and what the 12:35 and 13:04 to Reading leave from. I see one of your lifts isn't working so want to be able to walk between the two with no stairs as I have a heavy case!

[Family Brankin @BrankinFamily]

@GWRHelp I'm travelling to Reading from Newport. I will travel to Newport from Hereford so will be on a platform rather than the station hall.

[Family Brankin @BrankinFamily]

@transport_wales hello, I just wanted to check what platform the 11:43 and 12:09 from Hereford come into and what the 12:35 and 13:04 to Reading leave from. I see one of your lifts isn't working so want to be able to walk between the two with no stairs as I have a heavy case!

[Family Brankin @BrankinFamily]

@sainsburys - it would be helpful to get a response to this? It's come up again on my nectar points but we can't find in stores...

[Family Brankin @BrankinFamily]

@sainsburys have you stopped selling your own brand mango juice?

[Family Brankin @BrankinFamily]

@sainsburys have you stopped selling your own brand mango juice?

[Family Brankin @BrankinFamily]

@British_Airways you really let your customers flying from Munich down. Announcements say get to your gate early because of increase in passengers yet you don't open your drop off / check in desk early. Better to be open 3 hours before and close 1 hour before so all have time.

[Family Brankin @BrankinFamily]

@DwrCymru It's now more than 48 hours (excluding the weekend) since I left a message for someone from ops to call me. This is a new call - not related to the complaint I'm still waiting to hear about. Any idea when I will get a call, time is running...

[Family Brankin @BrankinFamily]

@HeathrowAirport Hello, I want to arrive 12-13 hours later than booked at your car park next week. When I try to "amend" my booking online it shows as "sold out"? Is it ok to just turn up 12-13 hours later than booked? (ie 4am not 3-4 pm)

[Family Brankin @BrankinFamily]

@LNER hello, I bought an advance ticket via your app; I'm now able to catch an earlier train so want to claim a refund (less admin fee). The new ticket was book with another provider... Am I still able to claim by showing the ticket number etc as requested at the refund screen?

[Family Brankin @BrankinFamily]

@WestMidRailway hello, just checking if you know when the lift at Worcester Foregate will be repaired?

[Family Brankin @BrankinFamily]

Bit disappointed in the #eclipse, too much cloud around. Willow was ready with her sieve... #OctoEclipse @OctopusEnergy

[Family Brankin @BrankinFamily]

@DwrCymru @DwrCymru still no response from you? Customer service is not great is it...

[Family Brankin @BrankinFamily]

.@DwrCymru I submitted a complaint to you on 2nd June. I received automated confirmation, on am email that also told me I would get a response in 10 days. I called after 10 days and was connected to the staff member I had spoken to at the start of the incident I was 1/2

[Family Brankin @BrankinFamily]

@DwrCymru 2/2 complaining about. She told me complaints team are busy and it will be 30 days.
As of now, 20th July, I still haven't received any correspondence or update. Please provide an email address for the complaints team so I can add info to my already logged complaint. @DwrCymru

[Family Brankin @BrankinFamily]

@sainsburys @sainsburys is there a reason you aren't responding to us??? We see you're quick to respond to others.

[Family Brankin @BrankinFamily]

Any chance of some help with this one please @sainsburys

[Family Brankin @BrankinFamily]

@sainsburys Mr B was in store this evening. He had two gift cards - the balance of one used last week and a new one. Neither worked - staff tried to input manually but still no joy. Is this a self-checkout bug or is there a wider issue? How do we resolve for next week's shop?