Excited to share that @DecagonAI has raised a Series D, tripling our valuation to $4.5B in less than six months!
Our funding is a testament to how a fundamentally different approach to product can win vs the incumbent strategies.
From the beginning, our focus has been to empower every company to deliver concierge customer experiences.
If you’re a customer of something, support should feel personal and proactive. It should feel like the company knows you and can actually help at any time. That’s the standard we’re setting.
https://t.co/KWHbVjPi9w
It’s an amazing time to be at Decagon.
We’re honored to be working with incredible customers who choose our platform for our AI-native product. Instead of the traditional SaaS approach, which is heavy on configuration and technical resources, the biggest brands in the world are choosing Decagon for the quality + ease of the AI-building experience.
Our team has grown 10x this year, and we’ve expanded into NYC and London along the way. And we’re lucky to partner with some of the world’s best investors.
Thank you to @RashiShrivast18 and the @Forbes team for spending time with us at Decagon HQ in SF, meeting our customers and partners, and learning more about what we’ve built since launching last summer.
Read the full article in the thread.
One thing I'm seeing too much of in B2B and SaaS: folks taking their time in AI. The AI Slow Roll.
🤷♀️ VPs of Eng saying they're "still looking at new tools like Windsurf and Cursor" ... but they're not sure yet
🙉 Product leaders saying AI isn't ready yet for prime time "due to hallucinations"
🌊 Revenue leaders saying customers "all want to talk to a human" and "a great sales reps beats an AI"
Change fast. Or you will lose. You will lose to the competition that has already figured out, or will soon.
- The best in tech are already automating 50% of code with AI. Even Salesforce is at 20%.
- Hallucinations are not an acceptable excuse. Train your model better, handle exceptions, and kick issues up to humans. This is already solved in most cases with great training.
- AI is going to kill the lazy AE, SDR and CSM. Fast. Many of us already would prefer to talk to an S-tier AI. And in any event, most of your team isn't that great. They take days to reply or set up a meeting. And no, they aren't such great "relationship builders
If you aren't seeing the change, the possibilities, and most importantly, the change of pace, well then .. It's You.
Change Fast.
🏆 Congratulations to the Data Privacy Heroes of 2024! 🏆
This year’s award winners:
The Visionary: Gauri Manglik, GoFundMe
The Innovators: Eric Lovell and Sean Kellogg, Dexcom
The Champion: Kirsten Daru, NETGEAR
Read more of their stories here: https://t.co/HSgVrKBkzl
Splash: One of the top free agents is off the market, as #Dolphins star DT Christian Wilkins is headed to the #Raiders, sources say.
He gets a 4-year deal worth $110M base value that includes $84.75M guaranteed in a contract done by @DavidMulugheta of @AthletesFirst.
We're thrilled to share that DataGrail has been named a “Leader” in the @IDC MarketScape: Worldwide Data Privacy Compliance Software 2023 Vendor Assessment (doc #US49841923, September 2023). 🎉
https://t.co/2PyXx8iRpI
Quality-of-life updates airlines can make to 10x the experience:
- No reclining your chair on any flight (I'd settle for just domestic)
- You cannot store both your carry-on and backpack/purse in the overhead (only one can go above, the other is required to go at your feet)
Tune in to hear me opine about the value of #sales and #PR pros working together to maximize ROI 🤝 Thanks for having me on the show, @DSSimonMedia + @DSSimon!