Aftercare Team

The official voice of Easirent's Customer Services Team. Assisting you weekdays from 8AM-6PM. For all brand enquiries tweet @easirentcarhire

[Aftercare Team @EasirentHelp]

For the fastest, most efficient response you can open a case under the 'Customer Service' tab in the Manage My Booking portal at https://t.co/yN7tdOAvNe

[Aftercare Team @EasirentHelp]

Kind words from a recent happy hirer! Have your say at https://t.co/JilCN1IV0e

[Aftercare Team @EasirentHelp]

@sarah3011 Hi again, did you see our tweet to you previously? https://t.co/JBhjFRxu0x If there's nothing further the aftercare team can help you with please be mindful of Twitter's Community Guidelines in relation to tagging and harassment. https://t.co/NrPSBa0lPp Many thanks.

[Aftercare Team @EasirentHelp]

@sarah3011 This was sent on Wed 26/08/2020 at 10:43 to the email address confirmed via DM - have you checked your junk folder as sometimes they can slip in there by mistake?

[Aftercare Team @EasirentHelp]

@DouglasSloane If you have evidence that you've been incorrectly charged for damage please submit it through our portal at https://t.co/yN7tdOAvNe > Customer Service and management will investigate. Many thanks.

[Aftercare Team @EasirentHelp]

@evanshields18 Sorry we missed this Evan, did you get sorted in the end?

[Aftercare Team @EasirentHelp]

@PLees321 Hi Paul, we've responded to your DM. Thanks, Aftercare Team.

[Aftercare Team @EasirentHelp]

@wezlee2 We're sorry to hear this Wesley, would you like to open an official complaint?

[Aftercare Team @EasirentHelp]

@wood12394 Hi again, did you see our tweet to you previously? https://t.co/Cd4w2pyz6c If there's nothing further the aftercare team can help you with please be mindful of Twitter's Community Guidelines in relation to tagging and harassment. https://t.co/NrPSBa0lPp Many thanks.

[Aftercare Team @EasirentHelp]

@wood12394 Unfortunately there is a backlog of refunds due to the sheer amount of cancellations during the ongoing COVID-19 situation here in the UK. We can only apologise to all our customers currently waiting on funds to be released.

[Aftercare Team @EasirentHelp]

@demenchuk You must have held a british driving licence for at least a year or have an IDP (International Driver's Permit) alongside your Russian licence. Please see here: https://t.co/KGmq33IETa

[Aftercare Team @EasirentHelp]

@gardnauk If you would like a response then you'll need to follow our official complaints process at https://t.co/by2TVIXXtP > Customer Service and a manager will be in touch shortly. Many thanks, Aftercare Team.

[Aftercare Team @EasirentHelp]

@RaidhanMariam Unfortunately there is a backlog of refunds due to the sheer amount of cancellations during the ongoing COVID-19 situation here in the UK. We can only apologise to all our customers currently waiting on funds to be released.

[Aftercare Team @EasirentHelp]

@KKulkarniFrary You can try 'OCT10' for 10% OFF any car hire across all our branches in the country.

[Aftercare Team @EasirentHelp]

@sarah3011 This was sent on Wed 26/08/2020 at 10:43 to the email address confirmed via DM - have you checked your junk folder as sometimes they can slip in there by mistake?

[Aftercare Team @EasirentHelp]

@Choudhmh Unfortunately there is a backlog of refunds due to the sheer amount of cancellations during the ongoing COVID-19 situation here in the UK. We can only apologise to all our customers currently waiting on funds to be released.

[Aftercare Team @EasirentHelp]

@RedFan1965 We're sad to see this Ally, have you raised a formal complaint via our official complaints process? > https://t.co/yN7tdOAvNe > customer service.

[Aftercare Team @EasirentHelp]

Grand to hear this! Thanks a million :)

[Bríd Ní Ghruagáin @bridnig]

Have to give a shout out to @EasirentCarHire in Shannon who sorted my lovely aunt out with a rental at very short notice. Great customer service from Paddy. Thanks guys 😉

[Aftercare Team @EasirentHelp]

@DanKnight81 Since you asked so nicely, our current promo code for September is "15OFF".

[Aftercare Team @EasirentHelp]

@Anytar This is no good at all Anita, we're disappointed to hear this. Please can you send us your rental agreement number so that we can look into this for you.

[Aftercare Team @EasirentHelp]

@DanKnight81 This will be down to availability as our site runs off live rates that change minute to minute depending on supply and demand. If you'd like to join our mailing list we often send out exclusive promo codes and discount offers?

[Aftercare Team @EasirentHelp]

@sarah3011 Apologies for the PCN team delays, they are currently working through a large backlog due to the circumstances. We have now sent you a copy of the penalty along with your signed rental agreement, highlighting the relevant section. Is there anything else we can do for you, Sarah?