Edmore Chinhamo

[Edmore Chinhamo @EdmoreChinhamo]

Demand for skills due to technological advancement is more urgent than before, David-Everest at the GSA Sourcing Symposium #GSASYMPOSIUM24

[CapeBPO @CapeBPO]

#WhyCapeTown? We have a large availability of highly skilled talent who speak with a more neutral accent compared to other top BPO locations – making it ideal for service delivery to the UK, Australia, and the US.

Learn more: https://t.co/Rwjc71D8sS
#CapeBPO #BPO

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Its #ManCrushMonday and today we are crushing on Ngonidzashe Mandinika.He has extensive experience in Digital Marketing, Customer Services and Communication. He is currently the Digital Marketing Manager at ZB and manages ZB’s contact centre.
#CustomerServiceIsOurConcern
#MCM

[Rinos Mautsa @MautsaRinos]

Make a date with @Otis_Mak and @CCAZ2 this Wednesday. @CassavaSmartech @omnicontactzw @CICMGLOBAL @econetzimbabwe @NewZimbabweCom @DrMambondiani @GroupTech24 @Techunzipped @HarareHub @Techzim @TechnoMagZw

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Today we're choosing @TapiwaChimedza has extensive experience in Business Development, Customer services and Marketing across various sectors both within public and private organisations. Currently, he is the Business Development and Marketing Manager for MTB.

[BYC AQUA Solutions @BYC_AQUA]

Due to the outbreak of Coronavirus our implementation of a swift working from home solution was absolutely imperative. Find out how we did it here 👇

#workingfromhome #cornavirus #BYCaquasolutions https://t.co/rtIysDEeSO

[BYC AQUA Solutions @BYC_AQUA]

Our CEO Jackie Naughton shares her experience of how BYC responded rapidly to the COVID-19 realities, and how the organisation is managing to continue to deliver world-class services with a fully remote, working from home workforce.

#BYCaquasolutions #WFH https://t.co/XSapT43kD3

[BPESA National @BPO2SA]

Have you completed the #BPESA 2019 GBS Key Indicator Report Survey yet? The deadline has been pushed back to 20 September 2019. Stand a chance to win an iPad by completing the survey through this link (https://t.co/XShigELOLN)!
Your contribution is very important to us.

[Alistair Corder @AplisoSA]

Congratulations to Metacom receiving their #ISO9001 certificate from @Sancert_ thanks @LeonSwart_ #qualityimprovement #iso #businessimprovement

[Edmore Chinhamo @EdmoreChinhamo]

@ADTSouthAfrica The sluggish response @ADTSouthAfrica is worrying. Three incidents of alarm warning early hours of the morning, not even a call, let alone armed response? @ADTSouthAfrica convince me its not necessary to explore other options!!

[Edmore Chinhamo @EdmoreChinhamo]

@ADT DM

[Edmore Chinhamo @EdmoreChinhamo]

The sluggish response @ADT is worrying. Three incidents of alarm warning early hours of the morning, not even a call, let alone armed response? @ADT convince me its not necessary to explore other options!!

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

A big thank you to all those who made the #bootcamp2019 a resounding success.We had lots of engagement with our facilitators and thank you #chengetasafari for the fresh food and warm hospitality. @ZOLconnect @stewardbank @NMBBankZim @ZimnatOfficial @ZetdcOfficial @Harambee4Work

[Edmore Chinhamo @EdmoreChinhamo]

@FNBSA Its very painful to be an fnb customer. There is never a relationship aspect, its purely transactional 😫. For starters, the call centre is just something else, the bank charges. Let me stop😭. CAN SOMEONE FROM FNB talk to me.

[Edmore Chinhamo @EdmoreChinhamo]

@FNBSA Its very painful to be an fnb customer. There is never a relationship aspect, its purely transactional 😫. For starters, the call centre is just something else, the bank charges. Let me stop😭. CAN SOMEONE FROM FNB talk to me.

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

One thing that can help get your mind back into gear is exposing it to restorative environments, which, research has found, generally means the great outdoors. Here are a few snippets of the first edition of the Contact Centre Bootcamp with @Rod_Jones_SA at Chengeta Safari Lodge.

[Rod Jones @Rod_Jones_SA]

This is going to be an amazing event. Great to be co-presenting with industry professionals and participating in the development and growth of the Zimbabwean contact centre and BPO industry.

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

A vacancy has risen within our organisation.

[CUSTOMER EXPERIENCE ASSOCIATION OF ZIMBABWE @CCAZ2]

Is there a difference between Customer Service and Customer Experience? Well Yes...!

The major difference is that customer service is reactive and often is only used when a customer isn't... https://t.co/5Y1NAjD142