Claim Guide Solutions

Dedicated Customer Service Representative backed with more than 5 years experience in Customer Relations.

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Niel @brownsfan777]

@enterprisecares
I called at noon to rent a car at your location at 1019 Baronne Street in New Orleans. I got an email confirmation to pick up the car at 12:30. I showed up at 12:25. They told me they didn't have the car and won't have one all day. Why do you lie to customers

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Fred Phillips @FredWPhillips]

Well, @Enterprise failed me once again. Showed up at my appointed time to pick up my reserved rental today. No car. Common problem for this location. I'm not even sure why they keep it open. So, if the Buick blows up in Birmingham, and I don't make LibertyCon, blame Enterprise.

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[LilRascal @rascal113646]

@Enterprise isn't any better. I made a reservation for an Audi sedan but then was walked out to a giant SUV. They know which cars are booked and when people are arriving but they never have the cars reserved.

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Jake @jakenheim]

Finally pay off credit card. Need to rent a car for weekend. @Enterprise - "sorry, you need a credit card for this". Unbelievable.

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Claim Guide Solutions @EnterprisRep]

Kindly reach out to DM we have reach out to assist

[Iain Macwhirter @iainmacwhirter]

Hi Iain Macwhirtet here. I sent a full statement to [email protected] [email protected] and [email protected] did anyone receive it? Alamo don’t have ANY customer service or complaint mechanism - which may be part of the problem. You have people working there who think customers should beg to have their bookings honoured and their money taken (and not returned!) I have never experience anything like it. The first rule of service is that the customer is always right even if they are old men

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[The_innkeeper @keeper_of_inns]

@Enterprise

At MCO.

I checked in on the app.

My flight is late.

No employees to be found.

No idea where my car is.

Waiting at Alamo, because that's what the sign says.

Waiting. Waiting. Waiting.

Absolutely terrible service and planning.

[Claim Guide Solutions @EnterprisRep]

We have responded on DM kindly reach out so we can assist us quick us possible

[Vicki Parker @parkerv1]

@EnterprisRep Follow up with what? I have provided info including contact and contract and have been on this 4 hours with #enterprise

[Claim Guide Solutions @EnterprisRep]

Still waiting for your follow back reach out us quick us possibly so we reach out

[Vicki Parker @parkerv1]

@EnterprisRep Follow up? With what? I have provided your company via a private dm the info. Let me know what additional you need. Feel free to call me as I was asked for phone number

[Claim Guide Solutions @EnterprisRep]

Hi there kindly follow back and DM your experience with us so we can reach out and assist with your claim

[Vicki Parker @parkerv1]

@EnterprisRep I rebooked a reservation through the call center I checked in online. thought I was all set at a different location. I followed up on my pick up time only to find out they don’t have a vehicle either. This is a poor system that doesn’t show real time inventory. Disappointed

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[DoeJoh Ent @DoeJohEnt]

The rental car game has changed. I was in the industry for 25 years. Customer service was key. No more about the customer. @enterprisecares in Lawrenceville GA on Riverside Pkwy had horrible customer service. The young guy has no patience. Argumentative and a rude. Diabolical

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Vicki Parker @parkerv1]

Why does @Enterprise take a reservation and then call less than 24 hours before pickup to tell me they don’t have what I reserved available? Happens multiple times when I reserve. Now I don’t have a vehicle for the 10 day vacay to fit my family. No I’m sorry or solution

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Stacy Sevigny @stacy_proffer]

@Enterprise Worst customer service ever! Rental car broke down and they say they can’t get us a new car to replace it. Never use this company to rent a car!!

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Dave C @Geeza40]

@Enterprise we are disgusted at way we have been treated. You owe us money refund for a rental in the US and we are now being ignored

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Tom @Tom31565498]

@Enterprise
job tomorrow and had Lorry’s booked in and plant ready to go on hire, I go to your website and book a van , you take the payment off of me but in the day I pick it up you ring me saying the van is not available and won’t get money back for 3 day, you’ve robbed me

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Crystal Enloe-Wright @sweetnwright]

I’ll never book w @Enterprise again. I reserved a luxury car over 3 weeks ago and my location had no luxury or premium cars.They send me to the airport and the price is quadrupled I’m a “walk up” I call corporate who told me my location has a premium car available this eve.

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Brianna Renee @Renee_0212]

@Enterprise so I bought a car IN MARCH and it’s been down hill since the moment I pulled in my driveway it started off with a small oil leak I called the dealership asap they say basically not our problem anymore take it to the dealership now $3000 later I still have no car!!!!!

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[BG @BradCudi]

@Enterprise fuck you, greedy bitch. My family member died and your company won’t rent me a car one way because “loss of revenue” bitch you made $53 billion last year” get fucked

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Archie Hopkins - RoadTour.Net @ArchieHopkinsWX]

@Enterprise you are making us regret renting with you. Actually, you DID MAKE US REGRET IT. We shouldn’t have to come in and wait for “someone” to bring the keys so they can “decide which car they are going to give us” when we made a reservation. Your check out process is dumb and slow. Additionally, we shouldn’t have to wait for you to tell us you don’t have the car we expected. You have a “pickup truck”. Really? You’ve done this to us before in another state. Today, y’all are going to be added to Road Tour’s Most Hated list as soon as we get back to the office. This is a miserable experience. We’ve cancelled our reservation. We’re done with you. We don’t like how you operate. It’s terrible.

We’re an AVIS Preferred and Alamo Insider member, we should have went with @Avis or @Alamo. Folks, AVIS and Alamo are better better in service.

[Claim Guide Solutions @EnterprisRep]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🌹

[Matt Woods @colts9318]

@Enterprise I returned my rental car three days ago but they keep charging me. I’ve called three times with no calls back. I’ve provided the name of the person, time I dropped off, nobody will help me. Can someone helpful actually call, resolve this, give me the money back?