@virginmedia absolutely shocking. Still awaiting our install ordered at the beginning of June. We understand there was an external blockage. However to be told every day for the last week that the work will be completed and live “tomorrow” it is getting behind a joke!
@virginmedia You’re very good at making people private message you so the discussions don’t continue publicly. However, when in private message you, I am always told to phone. Absolutely pointless. And you provide false out of date information each time!
@virginmedia Avoid @virginmedia at all costs. Now 6 weeks without internet. All the roadworks have been completed by external contractors yet they now refuse to send an engineer to complete the install 🙄 what a joke! @Ofcom
@TUIUK A member of your team called me and didn’t say anything (I could hear them breathing down the phone) they then hung up. I called back and waited of 15 minutes to get through to be told it was the complaints team contacting me and I could not me transferred and had to wait for 1/2
@TUIUK Disgusting really having to wait that long for a response. A holiday costing over £1,500pp to have no customer service support whatsoever on holiday and then 28 days for you to respond to a complaint #ridiculous
@jet2tweets I planned on booking a holiday this evening. Within the space of 10 minutes the free child space had disappeared and price increased by over £1,000 is there anything you can do?