• Sam •

Karen • Cruise fan & silent grammar correcter • A bit of a nightmare for companies' social media teams • All views are my own, but readily given away

[• Sam • @FineAndSamD]

@GWRHelp Excellent.

[• Sam • @FineAndSamD]

@AvantiWestCoast Thanks for the information @AvantiWestCoast 10/10.

[• Sam • @FineAndSamD]

@AvantiWestCoast Is this why every other service from London to Manchester is cancelled?

[• Sam • @FineAndSamD]

@greateranglia @thegoonerelite I pay £5200 for a season ticket and you can’t give a runner a free pass when they’re a) raising money for charity and b) they’re bringing fare paying passengers with them. GREEDY.

[• Sam • @FineAndSamD]

@greateranglia You’ve interrupted my day twice already. It’s not unreasonable to expect you to give clear information on how delay repay works for flexi seasons. They’ve been around for five years. And the answer is that I need to CALL to get it sorted. Is it 1997?.

[• Sam • @FineAndSamD]

@greateranglia Sort out your delay repay form online. I can’t upload a new ticket. Nothings clear about flexi season process. No FAQ. I’d say it was deliberate, but GA isn’t that clever.

[• Sam • @FineAndSamD]

@greateranglia That’s both ways you’ve shafted my journey today. You’ve thrown us off at Wickford and the train just left on the direction we were going in anyway.

[• Sam • @FineAndSamD]

@bt_uk Live chat can’t help. I’ve called twice and dead on 6 minutes the phone just cuts off. What’s going on?

[• Sam • @FineAndSamD]

@greateranglia You can’t. This should be in the FAQ really. 🙄

[• Sam • @FineAndSamD]

@greateranglia I’m asking if I can use the season ticket portal for it even though I now have a flexi season ticket

[• Sam • @FineAndSamD]

@CraigEtherton @British_Airways @VirginAtlantic don’t charge you for seat allocation in Premium Economy, let alone Upper Class.

[• Sam • @FineAndSamD]

@BootsHelp I’m trying to order online. Account is locked and been trying for two days to get a reset email. Nothing coming through, even in spam.

[• Sam • @FineAndSamD]

@greateranglia Is refreshing the app going to make this train arrive earlier? How many carriages on the one behind it? I’m clearly not getting on they is one.

[• Sam • @FineAndSamD]

@greateranglia My season ticket renews tomorrow. Pissing down with rain. A RUSH HOUR train cancelled and screens nor working at Rayleigh. Another £5120 for this. Keep up the good work.

[• Sam • @FineAndSamD]

@greateranglia Seriously?

[• Sam • @FineAndSamD]

@greateranglia And now the next one is already late. Great work. Really excellent.

[• Sam • @FineAndSamD]

@greateranglia I can’t be bothered to go through screens of pages taking pictures of tickets for about a quid. Just get it together.

[• Sam • @FineAndSamD]

@collettebrookin @OVOEnergy I was with Ovo for about 12 years. They were excellent. A pleasure to deal with, but at some point it all went wrong. Ended up at octopus and they’re 10/10.