GWR Claim Chat Response

Dedicated Customer Service Representative backed with more than 5 years experience in Customer Relations.

[GWR Claim Chat Response @GWRClaimChat]

Hello, my name is Anne, the Supervisor. Thank you for reaching out. Kindly follow us back and send us a direct message with the details of your experience so we can investigate and probe further 🎀

[Anonymouse @anonymouse_589]

@GWRHelp The gate post for the on the platform 2 exit of North Camp has sheared at ground level, as such the gate is standing loose in the platform entrance.

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[Harrietbutcher @harrietbutcher]

@GWRHelp I was told my train from Alton to Waterloo was cancelled due to a Woking fire and advised to get a taxi to Guildford to get into London by gwr staff. Please can you share the link for me claim back the taxi for this journey.

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[Ant Lendon @iamlendon]

@GWRHelp - another day, another delay. At what point does “you can claim a laughable amount back for your ticket” simply not really the option to make things better?!

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[martin giles-hill @martyandy15]

@GWRHelp
Hi can I have a shout out for Tom the guard on the 1724? From Oakhampton to Exeter on Saturday please he’s rescued my festival chair I left at oakhampton on platform and I have it back in teignmouth! brilliant customer service! !
Martin and andy!!😊

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[Mark Brookfield @virtualhobbit]

Another day, another @GWRHelp missed connection.

1515 TWY-HOT didn’t wait for the incoming late arrival from PAD which got in at 1516 despite this lying statement.

When clients ask why I won’t come to London, I blame GWR. It’s simply not worth it.

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[Krissy 〓〓 @ArtwithKrissy]

The 16.04 hasnt turned up in hayle and the app said it should be on time, any information about this train? Is it comming or cancelled and if it is cancelled can the london train that passes through stop please
@GWRHelp

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[Kooomoonity Leader @Chipbenteke]

@GWRHelp Lolz. The platform crew said the train I am on would be going straight to Bristol Temple Meads ans now it's pulled up in Bath. You lied to customers, many of which would have hopped on at my stop but didn't.

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[Louise Seddon @louise_seddon9]

@GWRHelp and another cancellation. I paid an exhorbitant amount today for this s… service !! Not good enough!

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[#GoRacingGreen Official (Debbie Matthews) @goracinggreen]

Travelling on @GWRHelp Weston-super-Mare to Paddington. Extortionate ticket price and no buffet service available. Can't even get a bottle of water. Plus the fourth journey I have been on when wifi isn't working on the train.

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[H @jemimahar]

@GWRHelp can you explain the logic to me of getting rid of the first 3 stops of the 19:47 from Oxford to Great Malvern? So those of us that live there have to be delayed by an hour and a half?!

[GWR Claim Chat Response @GWRClaimChat]

@GirlHackney Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[Tim @ginger_TimAU]

2 of my 3 trains today were delayed by over 15 minutes. The 3rd one was cancelled altogether. I now have to wait an additional 40 minutes to go a different route with a further change, only that is delayed by 8 minutes too, so I’d still miss the connection 😡 @GWRHelp

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[Tom @toadtomj]

@GWRHelp hey! Can we just turn the train off when it’s sat at the station, rather than just polluting the air? It’s been stationary now for ages! This is Bourne End Station, Buckinghamshire

[GWR Claim Chat Response @GWRClaimChat]

Thank you for bringing this to our attention. 😊 My name is Anne, the Supervisor. I sincerely apologize for the inconvenience. Please follow us back and send us a direct message with your claim details so we can probe further. 🎀

[RoslynByfield @RoslynByfield]

@GWRHelp Is app password supposed to be the same as website one? Doesn't say and not working.

[GWR Claim Chat Response @GWRClaimChat]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀

[Alex @alex_1871_]

@GWRHelp hello, my return train to Pangbourne later from Paddington (23:31) is cancelled - will taxis be available from Reading?

[GWR Claim Chat Response @GWRClaimChat]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀

[Gary Smith @gary3434]

@GWRHelp there are no seat reservations showing on the 0705 GCR to PAD. Also no announcements to say if reservations are in place or not. Just means people have to keep moving. Unnecessary hassle!

[GWR Claim Chat Response @GWRClaimChat]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀

[GWR Claim Chat Response @GWRClaimChat]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀

[bipolar bear @glebazz]

On @GWRHelp train. The conductor is talking nonstop for 10min about all kind of obvious or useless nonsense. Announcements over announcements. Oh, to dream of a world where the quiet is a value

[GWR Claim Chat Response @GWRClaimChat]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀

[Daneyka Southwell @daneyka0408]

@GWRHelp my delay repay claim has been rejected twice by you as you’ve claimed your train wasn’t the one delayed (it was) how can I get this amended please?

[GWR Claim Chat Response @GWRClaimChat]

Hi, this is Anne, the supervisor . I'm more than committed to looking into this and providing resolutions. Please meet me in DMs so we can probe further.🎀

[Jonathan @jonpadge88]

@GWRHelp Afternoon. Myself and 3 others are travelling on the 0856 Reading - Weston Super Mare on Saturday 25/7/26 and returning on the 1702 Weston Super Mare - Reading. Would it be possible to reserve 4 seats (B47, B48, B51, B52) or any table in Coach B? Both directions please?