Matthew

[Matthew @HilaryClumpFoot]

Part 2 - @TUIUK the complaint team don’t refund, but eventually offer a voucher which sounded like a universal voucher with TUI, no T&Cs told. Go to book an excursion and told it is for holiday only. It’s almost like you try to do anything in your power to screw over customers!!

[Matthew @HilaryClumpFoot]

Part 1 - @TUIUK you are an absolute joke of a travel firm! You moved my family’s flight which needed me to book late check out, did this off my own initiative and sought to claim back after. The post care team refused, the pre care team said they would have sorted for us.

[Matthew @HilaryClumpFoot]

@HM_Passport please can I check why you rejected my euro tunnel ticket as evidence I need my daughter’s passport? It doesn’t have her name on the booking, but I need her passport for the API section. ATM I can only enter 3 of the 4 passengers showing on the booking #fastrackhelp

[Matthew @HilaryClumpFoot]

The joy of getting a great selection of surprise beers from @VirginWines in their bin end sale, but the #devastation when there is one beer missing from the 36 you were due😢. #helpsavechristmas…

[Matthew @HilaryClumpFoot]

@VodafoneUK I think I broke TOBI asking about why after 3 months you still aren’t delivering the minimum broadband speeds you promised! I love the discount but would prefer the speed... #pleasehelp

[Matthew @HilaryClumpFoot]

@NoiseNextDoor Still shocks and surprises me the number of people who don’t own a set of cake forks! It’s more unsettling than the likelihood of lockdown 2.1 or 3.0

[Matthew @HilaryClumpFoot]

@octopus_energy Thanks for getting back to me. I’ll message you directly.

[Matthew @HilaryClumpFoot]

@octopus_energy sad I have just renewed my contract for super green energy, but as I’m not switching from another provider I can’t get £50 off and an Octopus with @VodafoneUK rewards. #rewardloyalty #sad18montholdwithnocuddlyoctopus

[Matthew @HilaryClumpFoot]

@Airbus @BoeingAirplanes Have you considered inbuilt disinfectant sprays to dispense post passenger departure? #futuretravel #COVID19 #justsaying

[Matthew @HilaryClumpFoot]

@FirstChoiceUK @TUIUK hi! It’s been 29 days since I requested my refund and your agent processed over the phone. Where’s my money please?! It’s been nearly 4 months since you cancelled and your inability to refund me is having a financial impact on my staycation #helpplease

[Matthew @HilaryClumpFoot]

@BritishGas @BritishGasHelp your systems are the literal worst! Unable to book my annual service online or on the app, despite being told for half an hour on hold on the phone that I can do it in 4 easy taps before the call just hanging up!! #notcool #sortitout please!

[Matthew @HilaryClumpFoot]

@TUIUK & @FirstChoiceUK please can I get some help with your system. Currently trying to request a refund and you don’t recognise my booking. Originally tui Hol. Booked in tui store, then when thomas cook folded, first choice hol. Booked in tui store. Tried both systems!

[Matthew @HilaryClumpFoot]

@TUIUK I was promised a refund would be processed when I phoned and called on the 29th April! So far still nothing and don’t have a code yet either! So can’t use this form?! What should I do? #BeMoreLikeJet2 #giveusourmoney

[Matthew @HilaryClumpFoot]

@FirstChoiceUK Request over the phone but told they couldn’t help & I would have to phone another number. So requested, whether you will process is another thing! Due to travel in May. But not sure why that should matter, I have asked for a refund and this should be done in a timely manner...

[Matthew @HilaryClumpFoot]

@TUIUK @FirstChoiceUK it’s been 3 weeks now since you cancelled my holiday, no voucher, no refund (I requested on the phone). Pal with @jet2tweets got a full refund straight away on request #BeMoreLikeJet2 #consumerrights #stophiding #Covid19UK #wheresmymoney

[Matthew @HilaryClumpFoot]

I would add to that from a contact perspective, I spent 10 minutes on the phone to someone and will probably spend another couple of 10 minutes talking to your team, so at a busy time you’ve added 20 extra minutes to a process journey at your operational cost... #badsixsigma

[Matthew @HilaryClumpFoot]

Finally get through to @TUIUK and given another number to ring to process a refund and suggested I just wait for a voucher code, despite website advice. Additional barriers put in as well because I booked in store. No wonder people are moving online and high street dying out!

[Matthew @HilaryClumpFoot]

@TUIUK @FirstChoiceUK hi been trying to call you about a refund instead of voucher, but you phone line doesn’t connect / always busy. Appreciate you are busy, but can we as customers please sit in a cue rather than keep having to call the same number, over and over.

[Matthew @HilaryClumpFoot]

@DVLAgovuk why have you cancelled my direct debit car tax, given MOT extension?! Do I need to redo or will your systems catch up? Thanks

[Matthew @HilaryClumpFoot]

@TheBookPeople stop flogging stuff when you can’t even keep up with your existing orders! It’s only through chasing I found out I have to 4 weeks for my latest shipment! #sloppy #sortitout