@GWRHelp morning - I’m booked onto the 9.42 from TOT to PAD - I noticed it’s only starting from PLY due to lack of crew - could you confirm it won’t be reduced to 5 coaches ie seat reservations will be unaffected.
@GWRHelp could I please check a ticket T&C - Super Off Peak Returns allow for a break of journey on the return (within the period), however I noticed that for QR code tickets this is not the case - if I want to break my journey next time, should I buy a paper ticket?
@GWRHelp I am booked onto the 10.35 from PAD to CLC tomorrow, though have just noticed the ‘action short of strike’ advisory.
I have a super off peak return; if the 10.35 is cancelled then will restrictions be relaxed ie could I travel on the 9.37, travel via Taunton etc?
@SW_Help@SW_Help if I want to travel from CLJ to WIN tomorrow (Friday), returning on same day, can I check that SWR will run a normal (ish) service, doesn’t seem you’re too badly affected
@VirginAtlantic@HeathrowAirport my brother travelled to T3 yday to collect his delayed bags but there was no-one there to assist. He was told to return today, but before before we travel 50 miles again, pls could you confirm there will actually be help.
@SW_Help Saw this too late - the staff at the station told me to go via Paddington and I have bought a separate ticket. Pls could you advise how to get a refund (I bought an e-ticket via Trainline)
@GWRHelp you just cancelled the 0854 from TOT to PAD at the last minute (I’m guessing due to staff shortage again). Any idea if the 0939 will actually run?
@GWRHelp Hiya, I just submitted a delay repay but didn’t realise I’d have to include the Seatfrog barcode ticket as well. Please can you explain how I can get the seatfrog refund? They say contact train operator.