Jess Dux

[Jess Dux @Jess_Dux]

I have sent you a dm. Please let me know my options as soon as possible. I have until 2pm today.

[Jess Dux @Jess_Dux]

@Selfridges Hi, I need to return an item I ordered but your returns portal seems to be down. I have to make the return tomorrow - what are my options, please?

[Jess Dux @Jess_Dux]

@the_boy_lanz @virginmedia Make sure you register the outage as if it's out for 2 days from when you register you can get compensation.

[Jess Dux @Jess_Dux]

This is beyond inhumane. The Tories need to go. Now!

[Jeremy Corbyn @jeremycorbyn]

Enough!

It is just horror after horror after horror.

Remember these precious and beautiful lives. They are human beings with names and faces. And they are being indiscriminately slaughtered.

What unconscionable inhumanity. We need a ceasefire, now.

[Jess Phillips @jessphillips]

My brother was a rough sleeper, unlike Suella Braverman he has dedicated his life in gratitude to the fact he still has it to the service and help of others. He'd be a better home secretary than her but then again a cardboard box would be a better home secretary than her.

[Jess Dux @Jess_Dux]

@slm2712 @sainsburys @PeterMennear In fact the reply I received was 'as advised, we can't help you'. I will definitely be doing my weekly shop with another supermarket from now on.

[Jess Dux @Jess_Dux]

@sainsburys @PeterMennear I sent you a DM about this hours ago and you told me you couldn't help. Please can you also help me by DM?

[Jess Dux @Jess_Dux]

@sainsburys Also, please can you answer the question about whether my order will still be delivered today?

[Jess Dux @Jess_Dux]

@sainsburys Would be great if you could also apologise for having told me (and others) to continue trying for the past THREE HOURS! Perhaps listen to your customers when they tell you there is an issue in future? This is not just an 'inconvenience' for those with disabilities.

[Jess Dux @Jess_Dux]

@sainsburys @lauraeisherwood I've been trying since 6am. I've called over 150 times and have called the different numbers (see below). Just answer the question about when the order will be officially cancelled, please.

[Jess Dux @Jess_Dux]

@sainsburys @sec_slt_ @sainsburys I've been trying since 6am! There is very obviously something wrong.

[Jess Dux @Jess_Dux]

@sainsburys @lauraeisherwood @sainsburys my delivery slot was 6am - 10am and I had an update to say arrival would be between 6am-7am. At what point will my order be cancelled if your phone line issue isn't fixed? Am I likely to get my order this morning?

[Jess Dux @Jess_Dux]

@sainsburys @JezTaylor7 That doesn't work either. After going through the various steps and entering order number etc the message says it will pass you to a colleague but then the call is immediately disconnected.

[Jess Dux @Jess_Dux]

@GingerJ85 @sainsburys Yes, me! I have been trying to get through for over 2 hours with no luck and no alternative offered by their social media team.

[Jess Dux @Jess_Dux]

@evzy1975 @sainsburys I've been having the same problem. The reply to my DM is to keep trying the line and no other information.

[Jess Dux @Jess_Dux]

@unimportantJase @sainsburys @sainsburys replied to my DM saying to just keep trying to get through by phone. This seems ridiculous. You can't join a queue, just have to keep dialling over and over. @Tesco calls the customer if this happens!

[Jess Dux @Jess_Dux]

Hi @sainsburys my delivery is supposed to be with me between 6am and 7am. My payment failed so I need to call you but I keep hearing a message to call back due to extremely high call numbers. I need my order. What can I do please?

[Jess Dux @Jess_Dux]

@CityCorpHeath hi there, what are the chances of getting in to swim in the mixed pond today if arriving at 2pm please?