John Lewis & Partners

Shop in-store or online at 🛍 Need help? @johnlewishelp 👋

[John Lewis & Partners @JohnLewisRetail]

@WendyCo43349715 Hi Wendy, We're really sorry to hear about the issues your friend is having. I'd recommend they get in touch with us directly & we can see if there is anything we can do to help. ^David

[John Lewis & Partners @JohnLewisRetail]

@DipBrig11 I'm sorry to hear that Greer, and for any inconvenience caused. Can you please DM with your full name, address, postcode and order number, and I'll reach out to our carrier team to look into this. ^Lynda. https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@sirswanley I'm sorry to hear this, Greg. I understand your frustration—taking a day off work to have your delivery cancelled last minute with no direct support is not the standard of service we aim to provide. Could you please send a DM with your name, address and order number. ^Danielle https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@bartman_deb Hi Deb. I'm sorry to hear that this has happened to your friend's machine. Please kindly ask that they contact us directly either via our website or social media, and we'll be happy to help. ^Steph

[John Lewis & Partners @JohnLewisRetail]

@JustStonedIt Hi there, if you use the link below, you details will come through to us privately. ^Karen https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@DarrylEaton No problem Darryl! ^Tnaya

[John Lewis & Partners @JohnLewisRetail]

@Hartley112 Hi there, I'm so sorry you've had your delivery cancelled this morning after waiting eight weeks, and you've been unable to get through to us. Please send us a DM with your full name, email address, postcode, and order number so we can look into this for you. Thank you. ^Tnaya https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@oliwiakt_ Hi Olivia, thanks for getting in touch. Our click & collect service is free for orders of over £40 https://t.co/ypA6PceZtr As your basket totalled £22, the message is advising that if you add £18 worth of items, there wouldn't be a charge for the Click & Collect service. ^Karen

[John Lewis & Partners @JohnLewisRetail]

@lisafaywren Hi Wren, thanks for your message. Our pre-orders were incredibly popular, which means our initial stock has now fully sold out. Because of this, we won't be receiving any further stock. I do apologise for any inconvenience caused. ^Emaan

[John Lewis & Partners @JohnLewisRetail]

@WaymanClaire Hi Claire, Thank you for bringing this to our attention and we appreciate your concerns. I'll be sure to pass on your feedback to the store for this to be looked into further. ^Holly S

[John Lewis & Partners @JohnLewisRetail]

@BillyCarroll_ Hi Billy, can you DM us with your order details, along with your email and address, so we can look into this. ^Carena. https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@FosterRhian Hi Rhian, we've responded to your DM. Thank you. ^Tnaya

[John Lewis & Partners @JohnLewisRetail]

@Wolf_Cow Hello there. Sorry about the delay of the delivery of your phone. Could you please send us a DM with your name, address and order number? Once received, we can look into this further for you. Thanks ^Chris https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@stoptheparty28 Hi, We're really sorry about the quality issues shown. Can you kindly DM your receipt or order number, address & email? We'll do our best to help. ^David

[John Lewis & Partners @JohnLewisRetail]

@tugboatellen I'm sorry for any issues you're facing with your order. Could you DM us your order details so we can help? ^ Lisa

[John Lewis & Partners @JohnLewisRetail]

@UgleyAl Hi Al, thank you for getting in touch. I'm so sorry to hear you've not had any updates on this order. We'd be happy to look into this for you, could you kindly send us a DM with your order number, full name, first line of address and postcode? Thanks. ^Holly M https://t.co/hXexDhHgQ9

[John Lewis & Partners @JohnLewisRetail]

@alisonlreid Hi Alison. We completely understand your disappointment and are truly sorry. Unfortunately, our terms and conditions do state that we cannot replace or refund lost or stolen gift cards. You can view this information here: https://t.co/BEMpMBFRYQ ^Steph