@thetrainline I booked a ticket, called and reserved a seat THEN you email to say I can’t travel as I don’t have a seat reserved. I ask for refund and you decline it? Doesn’t make sense.
@thetrainline No - I booked my seat on 8.9 (on phone) and on 11.9 received an email saying I couldn’t travel as I hadn’t booked a seat. Online chat not working so chose refund option on the email. It was for my elderly mother who was upset by it all.
@jet2tweets Also, if customers can’t afford this huge hike in price - can they be offered a voucher? @jet2tweets considering you’re aiming to be flexible...
@jet2tweets@jet2tweets thanks for response. Flexible, maybe? But flights costing £200 now costing £650 surely means that customers just can’t afford to rebook? Interested to hear.
@jet2tweets Hi. Trying to change booking due to COVID-19, website doesn't let me do it as there's an infant on booking. Been on hold to call centre over an hour - help, please! #jet2holidays#jet2