Online Help

[Online Help @OnlineHelp22898]

@rilf07 Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[ralph speight @rilf07]

@virginmedia Have to say I'm disappointed with your catch-up service - most programs I've missed and hoped they'd be there but aren't! It's gone to pot!!

[Online Help @OnlineHelp22898]

@kooksboo Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[Julie Whelan @kooksboo]

@virginmedia It’s Friday night and all I want to do is watch gogglebox. I pause the TV while I take my dog for a walk.
I get back and the internet has gone down. It takes me 15 minutes to get it up and running again. This happens every time I switch my TV on. I’m just very frustrated now.

[Online Help @OnlineHelp22898]

@Scotsvix Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[ScotsVix 🦋🦋🦋 @Scotsvix]

@anybassdrum @PeteSamuels5 @MartinSLewis @virginmedia @NOW I often find I’m connected to a foreign call centre who can understand me perfectly unless there’s a problem. Then they put me through to someone who’ll help, in reality it’s just the sales team who know about nothing except signing you into a new contract for commission.

[Online Help @OnlineHelp22898]

@KevAnderson1969 Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[Kevin A @KevAnderson1969]

@virginmedia Hey guys, just moved into a brand new development of 72 apartments, all fully wired with your gear, but your call centre does not recognise the postcode! It's registered with Royal Mail etc. Lots of potential business going elsewhere here, including ours potentially!

[Online Help @OnlineHelp22898]

@VintageGt Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[Online Help @OnlineHelp22898]

@macnaxos Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[Pat McKenna @macnaxos]

@virginmedia tracking in Sicily. Can't cannot to data roaming despite 30 minutes talking to support this morning and "fixes". Not fixed Now when I call through the day there is 35-50 minute wait to speak. Ridiculous service

[Online Help @OnlineHelp22898]

@rozzyno1 Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[rozlyn graham @rozzyno1]

@virginmedia Can you update my account to show it was a legitimate phonecall

[Online Help @OnlineHelp22898]

@cazzam8 Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[caz @cazzam8]

Been getting a lot of phone calls from someone claiming to work for @virginmedia they tell us our internet is slow, they don't answer any questions. Clearly yet another con.

[Online Help @OnlineHelp22898]

@PaulTweetStreet Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[Paul Street @PaulTweetStreet]

@virginmedia I have called this number and gone through online chat numerous times. Everytime have been told the cheque is on its way! Yet I am still waiting for money that is rightfully mine!. I cannot understand why this process is so difficult!.Very poor customer service

[Online Help @OnlineHelp22898]

@AlexDouglas71 Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[Alexpjd @AlexDouglas71]

@virginmedia has to be the worst customer service and unusable website out of any utilities provider.

[Online Help @OnlineHelp22898]

@Adam_Peterkin Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[Adam Peterkin @Adam_Peterkin]

@TalkingPicsTV @saskiawalker @virginmedia Bizarrely Eurotrash is showing on the EPG on the @virginmedia V6 box but not on their TVControl app.

[Online Help @OnlineHelp22898]

@rozzyno1 Hello, If possible, could you please follow back and send us a DM with your reachable Whatsapp number and your email address with the full details of your current situation so our team can look into this for you?

Thanks! - Cate🌹

[rozlyn graham @rozzyno1]

@virginmedia what a joke when you move home they cut service midnight the day before 😂😂 so I am now all day no service costing me an extra £50 in extra data for me and my son 😡😡😡😡 makes no sense not to warn me its midnight night before not night of 😡😡😡😡