Prasoon Ranjan

ex-@Salesforce, advising growth stage #SaaS #startups #scale through #ValueSelling, #CustomerSuccess, #CX @INSEADAlumni

[Prasoon Ranjan @PRonCloud]

Seen at a patisserie in Holland Park.#YOY,#SalesTarget & #upsell is key for every business.Some track using #software others a #whiteboard!

[Prasoon Ranjan @PRonCloud]

@airvistara DM’ed the PNR. My family is stranded at @DelhiAirport totally exhausted with no help or support from Vistara. I hope @airvistara can show the values that we’ve all heard of @TataCompanies towards its customers.

[Prasoon Ranjan @PRonCloud]

@airvistara UK018 lands 3hrs late on 17 dec making us miss UK899 & your customer rep @DelhiAirport Aditya Verma demands fine from us & puts us on UK871.Horrible service, 24hrs instead of 14hrs on @airvistara #extortion @JM_Scindia @DGCAIndia @MoCA_GoI #NeverAgain @TataCompanies

[Prasoon Ranjan @PRonCloud]

@Kellblog Since it is amortising the cost of sale, wouldn't you amortise it over the term of the sale? So in principle it follows the same pattern as you recognise revenue as per GAAP.

[Prasoon Ranjan @PRonCloud]

@banglani @banglani you must use your fellow alum @alokebajpai’s @ixigo

[Prasoon Ranjan @PRonCloud]

@Middlesex_CCC @Middlesex_CCC first XI having 2 British Asians in a county with one of the highest British Asian populations is telling. But @CommonsDCMS @DCMS not reacting when #mikeofarrell made that comment is a bit like the pot calling the kettle black. @ECB_cricket

[Prasoon Ranjan @PRonCloud]

Kudos to @Nike @TetleysBeer @EmeraldGlobal @YorkshireTea @DavidLloydUK @JT_Ellis_Co @HarrogateSpring for showing @YorkshireCCC what #allyship means and that #racism isn’t the same as banter.

[Prasoon Ranjan @PRonCloud]

@BritishGasHelp @BritishGas @BritishGasNews @OctopusEnergy @edfenergy @eonenergyuk @britishgasjobs Either I’m stupid or @BritishGas is out there to get me. Hardly a month after the boiler issues I ask again for help with plumbing & again the big van comes & again it hasn’t got a part & again they leave & don’t turn up and it’s now been a week.@BritishGasHelp

[Prasoon Ranjan @PRonCloud]

@BritishGasHelp @BritishGas @BritishGasNews @OctopusEnergy @edfenergy @eonenergyuk @britishgasjobs @BritishGas after all that trolling it is only fair I share how this saga ended. Your engineers kept missing a part, so I hired a private engineer to replace the mother of all parts, the entire boiler itself with a new one. So thanks but no thanks for the @BritishGasHelp.

[Prasoon Ranjan @PRonCloud]

@FiftyTwoDotIn @karachikhatmal @karachikhatmal so well written, am still trying to figure out if this article is about the biryani or the city 😀. Growing up in Hyderabad, biryani is close to my heart and reading this was such a lovely treat.

[Prasoon Ranjan @PRonCloud]

@BritishGasHelp @BritishGas Warm Discounts, Cold Homes! @BritishGasNews #AskBG. @OctopusEnergy @edfenergy @eonenergyuk

[Prasoon Ranjan @PRonCloud]

@BritishGasHelp @BritishGas looks like we were not very good in following your tips to save energy, is that why you sent your engineer to break our boiler and let us live in an Igloo for the past five days?

[Prasoon Ranjan @PRonCloud]

@BritishGasHelp @BritishGasHelp followed all your tips, still in arctic, because one of your engineers broke our boiler one week ago and there is no sight of it getting fixed. @BritishGas @BritishGasNews @BritishGas_UKB (@britishgasjobs looks like a major talent issue). #AskBG

[Prasoon Ranjan @PRonCloud]

@BritishGasHelp @BritishGas @BritishGas @BritishGasHelp @BritishGasNews 1 hour since the security drill was done & information shared. Should I expect the usual 1 day for response, 1 day to log a case, 1 day for engineer to come, 5 days for parts & another 5 days to fix it? Or will it be "tomorrow".

[Prasoon Ranjan @PRonCloud]

@BritishGas @BritishGasHelp #AskBG came to fix 1 issue & caused 2 days water leak, short circuit,fire,5 days & counting,without hot water & heating & everyday for five days a new engg. comes & says tomorrow it will get resolved. #TomorrowNeverComes

[Prasoon Ranjan @PRonCloud]

@BritishGasHelp How stupid is our customer care @BritishGas, I have given the property address where there is a problem, surely that is enough for you to see that the property indeed has a problem, but no, you want to do a full security drill, while we suffer in this cold.

[Prasoon Ranjan @PRonCloud]

@banglani You should check out the tweets of @SuezDiggerGuy if you haven’t yet, he’s the meme king of this crisis.

[Prasoon Ranjan @PRonCloud]

@banglani The converse applies too. If you’re with @VodafoneIdeaIN’s bot on wifi as you don’t have network, the conversation in natural language is something like - oh you don’t have a network connection. You need to talk to my human colleague let me SMS you the OTP 🤦‍♂️.

[WNDYR @wndyrsocial]

After our successful launch in Boston, we're happy to share our new Evolution of Customer Success eBook! Download here: https://t.co/5OgpbRs3Af #customersuccess