Renee Ralph

Logic Will Get You from A to B, Imagination Will Take You Everywhere - Albert Einstein

[Renee Ralph @ReneeRalph5]

Thank you for being awesome today! Great session. Good luck with your crisis simulation class next week! #curtintmschat

[Renee Ralph @ReneeRalph5]

What about a crisis manual? Is it important to have in an organisation? What should it contain? #curtintmschat

[Renee Ralph @ReneeRalph5]

A best practice crisis response will mean:
1. No need rebrand the organisation
2. the organisation has used its supportive relationships
3. on-going trust is built from consistency
4. online blogging, continue after a crisis, remains balanced
4. Have supporters #curtintmschat

[Renee Ralph @ReneeRalph5]

Evaluation of a crisis. Is it important to debrief? Yes or No. Why? #curtintmschat

[Renee Ralph @ReneeRalph5]

@zoejack41537301 Loving your GIFS for this session Zoe. So apt! #curtintmschat

[Renee Ralph @ReneeRalph5]

When using social media during a crisis, do you cut and paste from different social platforms? Yes or No? #curtintmschat

[Renee Ralph @ReneeRalph5]

@HuiWenChin1 #curtintmschat

[Renee Ralph @ReneeRalph5]

Speak like a real person during a crisis #curtintmschat

[Renee Ralph @ReneeRalph5]

Key points to consider during a crisis #curtintmschat

[Renee Ralph @ReneeRalph5]

@e_lee23002 #curtintmschat

[Renee Ralph @ReneeRalph5]

Q2. What are the 10 principles of crisis communication? #CURTINTMSChat

[Renee Ralph @ReneeRalph5]

#curtintmschat Key Communication Crisis Priorities

[Renee Ralph @ReneeRalph5]

What are your communication crisis priorities? There are 6 steps. #curtintmschat

[Renee Ralph @ReneeRalph5]

@taylor_duck1999 Be direct – respond to each and every tweet;
Personalisation - each tweet responded personally to the customer
Firefighting - responded quickly
Rising above it
Be gracious – take those compliments and thank people. #curtintmschat

[Renee Ralph @ReneeRalph5]

So what do you do if you see negative comments on social media relating to your organisation? List 5 points #curtintmschat

[Renee Ralph @ReneeRalph5]

How to handle negative comments? 1. Take it offline. 2.Keep it online. 3. Post positive content. 4. Offer apology and solution. 5. Use your 'fans'. #curtintmschat

[Renee Ralph @ReneeRalph5]

@MizaMuhsein Trust is essential to build an organisation's reputation #curtintmschat

[Renee Ralph @ReneeRalph5]

What is corporate reputation in the digital age? #CURTINTMSchat

[Renee Ralph @ReneeRalph5]

@AdiyatulI #curtintmschat

[Renee Ralph @ReneeRalph5]

The Institute of PR came up with 5 key aspects of Reputation. What are they?

[Renee Ralph @ReneeRalph5]

@AmberBernard__ #curtintmschat

[Renee Ralph @ReneeRalph5]

@EloiseKon So true #curtintmschat

[Renee Ralph @ReneeRalph5]

@AmyFigueiredo3 Trust and Transparency is vital to Corporate Reputation #curtintmschat