Sarah Franklin

[Rhea Dryden @missrheadryden]

@RashidKez @267c72cf283e4fe @_alicebeer @darrengriff87 @ClaireGolding6 @JulieCavanagh12 @harj_dhutty @dgrabham @sarah_baabe @SueMars58 @SWebbnaldo @steveHa10783096 @SarahFr49235574

[Competition & Markets Authority @CMAgovUK]

We've launched an investigation into Teletext Holidays to establish whether it broke consumer protection law over refunds for holidays cancelled due to #coronavirus.

Find out more: https://t.co/89E20wfWjt

[Dean Dunham KC @deandunham]

I have received a response from the CMA today re: Teletext refunds. I will provide an update after 8pm on my livestream.

[Sarah Franklin @SarahFr49235574]

@TeletextHoliday @deandunham @CMAgovUK we've had an out of the blue call by a lady in the finance team telling us in 4-5 days we will have part of our refund and on the 5th Feb the final payment. So let's see if after all this stalling and lies they come through with the money.

[Sarah Franklin @SarahFr49235574]

@deandunham thank you for the great advice @TeletextHoliday are effecting so many peoples mental health by the irresponsible behaviour and lies.

[Rhea Dryden @missrheadryden]

People need to stop ignoring that this is happening!especially those who can help!! @CMAgovUK @piersmorgan @TheSun @WaynePerks_ @thismorning @ATOLprotected @Trustpilot @TradingStdsBlog @WhichMoney @BBCWatchdog @CMAgovUK @TheTNG @Mattallwright @MartinSLewis @financialombuds

[Sarah Franklin @SarahFr49235574]

@TeletextHoliday Seriously we have asked you today what date our refund is and you can't answer. I've sent you an email explaining that I'm letting the authorities take leadership. It's literally 6 months since we were meant to fly. You owe us 7.5 k come on just pay up.

[Sarah Franklin @SarahFr49235574]

@TeletextHoliday TT774642 it seems to me you must need to replace your finance team. As you are not refunding us because you are waiting for the suppliers I've found the ARN number from easyjet and found Durukan for you. Stop illegally holding onto our money pay up!!

[Sarah Franklin @SarahFr49235574]

@louwoodshotmai1 @SarahCo14210529 @farnell781 @TeletextHoliday @deandunham @_alicebeer TT774642 EXACTLY I booked our holiday 22nd Jan a year ago. Meant to travel to Turkey July 26th. We know they have our flight money and the tour company in Turkey have returned money as hotel reservation they cancelled as flights were not going. Liars and cheats.

[Hayley Harrison @HayleyH48474591]

Lawyer dean dunham is hosting a LIVE q&a for all your @TeletextHoliday refunds he wants to hear from US ALL to all who have suffered from the impacts and detrimental impacts on peoples lives wellbeing and mental health its OUR TIME dean will be forwarding this live to @CMAgovUK

[Sarah Franklin @SarahFr49235574]

@TeletextHoliday TT774642 don't you worry I've passed all information to my team. So the additional time wasting your doing just gives me a decent amount of compensation on 7.5k

[Sarah Franklin @SarahFr49235574]

@TeletextHoliday TT774642 6 months waiting for a refund of £7500. In these unprecedented times when mental health is at it's lowest you are still illegally holding into customers money. When we need it the most. What ever route I take costs you more than you owe.

[sarah @sarah_baabe]

Where is our refund? @TeletextHoliday
TT770512

[Sarah Franklin @SarahFr49235574]

@Barclaycard We cant keep paying for a holiday we didn't have... if Barclaycard can't do what they promise I need to take the holiday company to the small claims court and stop our section 75. Its ridiculous other customers have the claim sorted in less than a month.

[Sarah Franklin @SarahFr49235574]

@Barclaycard why is it taking so long to even look into our section 75 ? It's been 2 months ?

[Sarah Franklin @SarahFr49235574]

@Barclaycard I had a message yesterday to say that a relevant department would get back to me. But again nothing we have proof our money was returned by easyjet we have an email from the hotel saying they weren't paid. And 6 months later no refund and 2 months later no help from Barclaycard.

[Dean Dunham KC @deandunham]

Have you missed the opportunity to make a chargeback claim, in relation to a cancelled holiday or event, due to the provider stringing you along with false promises of a refund?

Did the holiday/event provider string you along on purpose to get you outside of 120 days??