Sea2Sea

[Sea2Sea @Sea2SeaAccount]

@vcultimate @Rackspace We had to do that on a few accounts - we had to delete the Exchange account, then recreate it in RS Mail. Terrible option but...

[Sea2Sea @Sea2SeaAccount]

@Rackspace Imagine a company saying: "We have successfully moved thousands of customers to our competitor and continue to make progress..."

[Sea2Sea @Sea2SeaAccount]

@craigedmonds @Rackspace Similar situation here- almost 300 mailboxes. No calls and no tickets since Friday have been responded to.

[Sea2Sea @Sea2SeaAccount]

@Rackspace Why do we have to open tickets to request the "temporary solution"? Can you just tell us? Seems like tickets are not being monitored.

[Sea2Sea @Sea2SeaAccount]

@great_vc @NitinSud_ @Rackspace Anyone can get an account - the cost varies - https://t.co/TCWfzARuvf

[Sea2Sea @Sea2SeaAccount]

@MsMaddieMax @ArvinderWalia22 @CEHymowitz @Rackspace DNS makes for poor conversation, even for those who understand it

[Sea2Sea @Sea2SeaAccount]

@MsMaddieMax @ArvinderWalia22 @CEHymowitz @Rackspace They would be on different platforms and the mail will be delivered to the one where the DNS / MX record is pointing.

[Sea2Sea @Sea2SeaAccount]

@NitinSud_ @Rackspace Yes, we use mostly the 365 Business Standard accounts

[Sea2Sea @Sea2SeaAccount]

@AutumnKwanzaa @rowjelio @rebelsforum @Rackspace Just a blind guess- but I would expect that our data has not been stolen- however, it has possibly been rendered inaccessible by the exploit.

[Sea2Sea @Sea2SeaAccount]

@stephatkins @Man85Sean @Cody_Towns_ @winotone @philrandall @markbelllondon @djlc78 @therighthandgal @Rackspace @rackspaceUK Started out with WebmailUS which became Mailtrust and was bought out by Rackspace. It was a great company 10 years ago. Sad.

[Sea2Sea @Sea2SeaAccount]

@MsMaddieMax @AutumnKwanzaa @jejensen @Gabrielle29835 @Rackspace There is one possible option short of changing DNS- and I'm not recommending this- but from the Exchange/RS panel, you can delete the failing Exchange account, then add a Rackspace Mail account of the same name and mail will start flowing. But this will delete old data.

[Sea2Sea @Sea2SeaAccount]

@NitinSud_ @Rackspace The main thing is to make sure that you have control on the DNS settings for each of your domains- and if you decide to move to Office 365 - I suggest you do it directly through Microsoft and not the Rackspace offering.

[Sea2Sea @Sea2SeaAccount]

@MediumLargeNFT @Rackspace Started out with them back when it was WebmailUS and then Mailtrust- it was such a great company back then. Rackspace is now unrecognizable to me.

[Sea2Sea @Sea2SeaAccount]

@Rackspace @Rackspace you're going to have to offer another solution for those unable to modify DNS due to verification emails being sent to their inaccessible Rackspace addresses

[Sea2Sea @Sea2SeaAccount]

@w_biltmore85 @stephatkins @Rackspace @AmandaHTV If using Outlook offline, you should be able to export the local cache to a PST file- then import it to your new account

[Sea2Sea @Sea2SeaAccount]

@FirmHarris @EmerlyyJ @fleetlogik @Rackspace @Fasthosts You will need to be able to access your domain's DNS control panel to point it elsewhere.

[Sea2Sea @Sea2SeaAccount]

@SeanLEP @therighthandgal @masterbeat @Rackspace You're starting with a blank mailbox after that migration. The email history is stuck on the old platform for the moment.

[Sea2Sea @Sea2SeaAccount]

@RadiantPhysics Same, started with them back in the Webmail . us / Mailtrust days! What a shame to see the decline

[Sea2Sea @Sea2SeaAccount]

@FirmHarris @behrendt_dan @masterbeat @JasonSCarter @Rackspace The DNS records point your firm's domain name to certain places - for example, one record determines where your website is hosted, one record (MX) determines where your email is hosted. That DNS control panel could be associated with your domain registrar (like GoDaddy, etc).

[Sea2Sea @Sea2SeaAccount]

@slipgnot @jonnyenglish1 @RonaldRichards @Rackspace I truly feel bad for all the small business owner's who are going to attempt to follow those instructions out of desperation this weekend... so many issues with this suggestion🤦‍♂️