Peter Sheppard

[Peter Sheppard @SheppardPeter]

@_Wise_hq_ We've had transaction number 14903900 showing as 'sending' for nearly three months. Support yesterday said this had actually completed and been received, but it seems they may have been confused with a similar transaction and it 'should sort itself'. It hasn't in 3 months

[Peter Sheppard @SheppardPeter]

@Wise your support team needs a head wobble. Over an hour on chat about a transaction that has sat as 'sending' for nearly 3 months and is screwing our end of year accounts just to be told "Could be technical issue or bug I guess" and no way to solve it.
Wow

[Peter Sheppard @SheppardPeter]

@TrooliFibre You keep sending me promo codes for this package but don’t have any plans to service my address (despite being at the end of my road). Tease!

[Peter Sheppard @SheppardPeter]

@RevolutApp @NOVSKE Shame you don’t seem to be able to take a selfie on an iPhone 16 and therefore cannot access the app as the new phones don’t have a shutter button it recognises. Quick fix needed!

[Peter Sheppard @SheppardPeter]

@TrooliFibre Nearly 3 years since this post and still not available in Sutton Valence?

[Peter Sheppard @SheppardPeter]

Hey @LeShuttle your booking website has an issue. Adding passenger details the site randomly subtracts a day from either the passenger birthdate or passport expiry. Had to keep entering +1 day on some fields to get it to show correctly.

[Peter Sheppard @SheppardPeter]

Hey @EE it’s now been around 5 months since I haven’t been able to access my business account online via ANY means. Another call today to be told ‘we’re aware and working on it’. What? How on earth can you have a glitch stopping access going on for this long?!?

[Peter Sheppard @SheppardPeter]

@YaleHomeUK @smartthings …….still broken

[Peter Sheppard @SheppardPeter]

@YaleHomeUK Any update on the SmartThings integration that this update broke? The integrations page shows it’s compatible on a global basis, but there is no way to connect it anymore???

[Peter Sheppard @SheppardPeter]

@BrianT23 @YaleHomeUK @smartthings Nope

[Peter Sheppard @SheppardPeter]

@dbutcher168 @YaleHomeUK Yep got this too. @YaleHomeUK don’t say the new app breaks the integration?

[Peter Sheppard @SheppardPeter]

@Keir_Starmer How about introducing the same minimum holiday allowance for kids as their parents get at work so kids get a chance at a holiday abroad without their parents having to remortgage? Pics below Gatwick to Malaga from @easyJet. One in half term week, the other 2 weeks later.

[Peter Sheppard @SheppardPeter]

@cineworld heater broke down for the IMAX showing of Avatar in Ashford, these things happen but your staff could have told people BEFORE they were heading through popcorn and drinks in hand. No signs, no telling anyone at the counter, just poor handling on top of disappointment

[Peter Sheppard @SheppardPeter]

@Hoover_UK whoever designed your washing machines with what ‘should’ be simple drum paddle replacements that need to be unscrewed from underneath the drum, walk over and fire them on the spot

[Peter Sheppard @SheppardPeter]

@OctopusEnergy Thanks. I’m on 3.25.1 and Ohme wasn’t there on the iOS app. Can this be confirmed? I’ll likely need to go through this again to switch it to the Ohme charger so want to avoid being put back on a higher tariff by just changing the setup!

[Peter Sheppard @SheppardPeter]

@OctopusEnergy when is your app going to have Ohme chargers as a selectable option for Intelligent Octopus? You support them now but they’re not available to choose even on the latest update

[Peter Sheppard @SheppardPeter]

@OctopusEnergy @edfenergy I was told when making the decision to switch that the setup I have is compatible. Tesla car, Ohme charger and an iPhone. But now told that’s not the case. Also told I have to do it online but others I’ve spoken to have only managed to switch by calling. Yep, confused!!!

[Peter Sheppard @SheppardPeter]

Hey @edfenergy. Your website says you're not offering new EV tariffs to existing customers when your competitors do offer them. I called your support team to confirm this was right. It took him '30'(!) minutes to eventually say 'Yes'. Off to @OctopusEnergy then!

[Peter Sheppard @SheppardPeter]

@OctopusEnergy @edfenergy Hey @OctopusEnergy so I made the switch and now wish I hadn't. Was told I could go on to Intelligent Octopus as I had an Ohme charger and a Tesla, now being told Ohme isn't supported AND your prices have gone up on the tariff that I can't now even join. WTH?